KeyBank E 22nd St, New York

KeyBank Reviews

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  Lizabeth Evans
  1

  Why is it that NYS unemployment chose a bank where there are no branches at all on Long Island? No one answers the phone when I call...all autimated and no help! Two konths to finally get unemployment and my money os tied up on a card where I cannot get to it. I tried Bethpage Federal in Patchogue, Long Island, and they day they cannot give me the money. Since their branches are not fully open? What is this nightmare we are all being put through? I can go to Home Depo . But my bank can't open? Such utter nonsense!

  Response from the owner

  Lizabeth, So we can review your concerns, please email them to us at [email protected] with additional information, including your full name. Thank you. ^JL

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  Lisa Holloway
  1

  They lost my title to my vehicle, the first person I spoke with told me that the dealership never sent them the title (Lie!) I spoke with the dealership who has record of sending them the title of course. After going to the new jersey motor vehicle, waiting for 9 hours due to covid and being turned away because whoever wrote the lien termination letter wrote the vin number for the vehicle incorrectly! The second person told me they sent the title (but not the title lien removal, paid in full and lien termination letters) to an address that I haven't lived at in 15 years. Turns out the second person never completed my transaction of change of address (to my actual address) or the replacement title being sent to me. THIRD person did another change of address and a third lien termination letter only to send it with the WRONG VIN NUMBER AGAIN and to inform me that they do NOT have a duplicate title as the second woman told me they did!!!. Now waiting on a FOURTH lien termination letter. GET IT TOGETHER. WORST BANK EVER!!!!

  Response from the owner

  Lisa -I'd be happy to escalate your concerns. Please email [email protected] with details about your issue, your full name, and phone number (no account number for privacy). Please reference case# 49303 within your email. Thank you. ^CS

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  Jan Robinson
  5

  I went to Key Bank with a fairly complicated problem that my personal bank (in Queens), could not or would not help me with and subsequent tries to get a government check cashed @ other venues had not worked. My transaction with Key Bank was complicated by the fact that the a/c I'd had with them to handle my mother's estate had been closed for two years and in the meantime, that upstate bank had been taken over by Key Bank and there was no record in the Key Bank system of the account. George & his associate on the floor were very helpful, and since I had bank statements of the old a/c, and my paperwork was in order, he set up a new estate account and I was able to deposit the check. Although I did wait about 15 minutes to meet with George, I was so happy with the results that I considered this interaction to be one of total satisfaction.

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  Nikolai Yert
  1

  If you have a choice, use any other bank. KeyBank is dishonest and unhelpful. I was hit with a fee on a savings account that in turn triggered another fee. These fees recourred every month until my account went to zero. During this time, I was never alerted to the money they were taking. Only after the balance hit zero did a newly hired branch manage reach out to make sure I knew what was going on. These compounding fees feel very unethical, and after looking up other banks, these fees seem to only exists at KeyBank. I would not recommend their service to anyone. Any other bank will surely treat you better.

  Response from the owner

  Hello Nikolai: I'm sorry to hear this is the way you feel and I'd be happy to check the account and find out what happened with it. Please send an email to [email protected] including your contact info and I'll be in touch. ^LH

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  James Hartley
  5

  Had a great experience with Jasdeep Kaur closing on a home equity loan, she was super helpful, friendly, and patient. Beware: There was a line down the street both times I went so make sure you have an appointment if you're seeing a banker!

  Response from the owner

  Hi James- Thank you for the kind word! We will make sure to pass them along to Jasdeep. We look forward to many more years of helping you thrive financially. Have a great day! ^JF

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  D Hernandez
  1

  Worst customer service! I’ve been on the phone for hours waiting for a agent and no one seems to pick up! It’s frustrating to know that it’s 2 days in a row and not one single person picks up. Unemployment made the worst decision with this bank. I definitely don’t recommend this bank.

  Response from the owner

  D, I’m sorry you feel this way. Due to the number of people currently receiving DOL assistance, connection and hold times continue to very 24/7. Option 1: Takes you to the below options: • 1: activate card, obtain balance, review recent trans or other information • 2: dispute transaction, status on dispute • 3: report card lost/stolen (not received) We do apologize. ^JL

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  kayheim kizer
  1

  I have been calling for two days straight stay on hold for three hours at a time, then they just hang up dont answer! I been on hold eight hours no answer! They froze my account and i cant access my money and i cant speak with no one! My daughter needs milk and food... This is a disaster. My first time using them and after two transactions this happen. They only have one number!!!

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  Credit Repair
  1

  This bank is a joke; DO NOT WASTE YOUR TIME OR ENERGY, there are soooo many other better banking options in New York !!!!

  Response from the owner

  Hi There- Thank you for sharing your experience. We are happy to review this with you. Feel free to send us an email at [email protected] with any questions or concerns you may have. Please reference Case #69336 in your subject line. Thanks ^KC

• I

  IRVINE CALLINGS
  5

  Good customer service and cheap check cashing compared to other banks. I had started off with a negative review because of the long line. But the line moved fast and the people were kind so I changed my mind. I would recommend this branch over other banks and check cashers in the area. Cheers! Thanks a lot.

  Response from the owner

  Hi Irvine! We are glad your experience was made into a good one. Thank you for sharing. We are always here if you need any assistance. ^PG

• R

  Raymond Corey
  1

  This is a horrible bank. The State of New York put my unemployment in this bank despite me signing up for direct deposit several times. I went to the bank to withdraw my some money. I waited in line for about an hour only to find out that they had no money.