KeyBank Shiloh St, Pittsburgh

KeyBank Reviews

• B

  BooneyianLogic
  1

  I called with a question about my account. Some Female Manager treated me with such disrespect, I've never been spoken to as if I was a child, like that before. She was astonishingly rude, upon asking for clarification on something I was confused about, they just repeated a pre-scripted response, 4 times. Ignoring my confusion and concerns. I'll be transferring my account to another bank, Today.

  Response from the owner

  Good morning, we would like to learn more about your experience at this location. Please send us an email to [email protected] with your full name, zip code, contact number and reference case #73563. Please include the name of the representative you're referring to and refrain from including any account numbers. Thank you. ^PR

• b

  britanee adams
  1

  I’m not a big fan. I still need to write down everything and track every purchase due to their systems being slow. My account is never accurate over the weekend. I’ve had direct deposit hit and their not able to put the money into my account till noon because their system is down. I’ve been punished by them for overdraft. They in return held my paycheck for 5 days. Leaving me unable living to do anything such as put gas in my car. I wouldn’t recommend opening account with them.

  Response from the owner

  Hi Britanee- We are sorry to hear that you've had a hard time with us. Is there anything we can do to help? Please email more details to [email protected]. We would be happy to see what we can do to help. Thank you. ^JF

• A

  Adriel Romo
  1

  There's only one person to help you with issues that go beyond regular deposits and withdrawals. I waited an hour for this one person to help this other customer out. I don't know why it would take that long, but there didn't seem to be any urgency to get to me, so I left after an hour of waiting. I called later to get my card off of hold, and the one person there said he would relay that info to the teller, because only they can take it off. It's Friday and the hold was never taken off. Now I can't use my card or account until I can contact them again on Monday. This is the worst experience I have ever had with a bank. Do yourself a favor and bank with someone else, or use a banking app since they don't charge you any fees.

• C

  Charlette
  5

  I needed to get to the bank one day and found that this bank was open till 6 pm on Thursday's. I talked to the manager that day and found him to be very knowledgeable and helpful. I am very glad to have found this branch. Thank you.

  Response from the owner

  Hi Charlette, Thanks so much for the great rating and review, we really appreciate it. Let us know if you ever have any questions/concerns, we're here to help!! ^LH

• H

  Harleigh Quinn
  2

  Staff is nice but service can often times be very slow! There are always technology issues preventing many services from being possible to complete.

• J

  James Pryor
  4

  Great bank and very nice people to deal with!

  Response from the owner

  Hello James, thank you very much for the kind words! That is what we like to hear. We appreciate your business, and we are here to help if you ever need us. Have a great day!^CH

• J

  Joey Natoli
  5

  Every visit I've had has been very pleasant!