KeyBank E 12300 S, Draper

KeyBank Reviews

• s

  sam buelna
  1

  Not only are they liars but they refused to give me any help. The whole reason I opened an account with Key Bank was to receive the extra $200 they refused to accept or account for my deposit that met requirements. I will be discontinuing service and reporting their bank to the BBB

  Response from the owner

  H Sam - We would be happy to escalate your concerns. Please email us at [email protected] with your full name, zip code, and phone number. Please include case #68019 in the subject line and refrain from including any account numbers. A member of our escalations team will be in touch within 2-3 business days. ^SH

• H

  Herb Abercrombie
  2

  Had a poor experience opening an HSA account, and was then charged (in my view) excessive fees to both set up the account and then to maintain it when I left my employer. It's the customer's job to understand the fees (which is why I didn't ask that they be reversed), but this experience will be my first and last as a customer of Key Bank. The staff was responsive when I closed my account, but never offered to reverse the charges (as has pretty much every other bank I've had).

  Response from the owner

  We are very sorry to hear about the poor experience you had, Herb. We'll be sorry to see you go and would like to keep you as client with Key, if there is anything we're able to help with just let us know. ^ JJ

• C

  Carl Bills
  5

  I ran into an unfortunate situtaion where my check was put on a 5 day hold due to the fact it was from a bank out of state . I needed the funds to put a deposit on a new house I was trying to rent and really didn't want the place to be taken before the funds were available. I called in and spoke to the branch manager Sara. She was very professional but wasn't sure if she would be able to help me out with the hold due to the mobile deposit. She went above and beyond to take all the necessary steps to get the check cleared and I was able to get the funds that next day. What an amazing professional staff with the customer service to back it! I really feel they cared about me and my situation. I will defiantly be banking here for a very long time(:

  Response from the owner

  Hi Carl! Thank you for the shout out. We are glad Sara was able to get the deposit released for you. We will pass along the kudos to her. We look forward to growing our relationship with you for years to come. Have a great day! ^JF

• M

  Michael Chandler
  1

  I have waited almost 2 months for a debit card and have been charged fees for cards that never came to my business account. I have lost business, not to mention countless time and energy due to how unprofessional they are. It has been almost 2 weeks since this was escalated to a supervisor who promised to have the cards overnight-ed to the branch and they would call me when they arrived. Leaving messages for them results in no return calls and no action or resolution to my problem. I NOW HATE KEY BANK BECAUSE OF THIS BRANCH.

• C

  Chad Burton
  5

  This review is specifically about this branch and their customer service, not relating to anything else. Though I do wish they had longer hours, I've found the staff to be pleasant and professional. I worked with Tanner this most recent time, he made the interaction quick and painless. Extend your hours and I might just do my banking here and not just my loans. Thanks guys!

  Response from the owner

  Thank you, for your Draper branch employee experience feedback Chad. Use the red key! ^JL

• A

  Abby Ward
  1

  We have been put through the ringer with this bank. There is a banker there who has dodged our calls multiple times. So we called the main office THEN she actually picked up. She was continually Passing the buck, blaming other people and not taking responsibility for any of her own faults. She waited until the bank was about to close to tell us anything so nothing could be done that day (multiple days). The main problem is we have waited for a week for our car loan approval and other banks came back the same day. Just a horrible banker who needs to be retrained, in the very least, in customer service.

• E

  Elias Latour
  5

  I went there to get money from the ATM, but it wasn't working. So, I went inside and spoke to Michelle. I swiped my card, put in the PIN, signed my name and walked out with cash. There were also hand sanitizers available, which was a nice touch.

  Response from the owner

  Hello Elias: Thanks so much for taking the time to provide your feedback, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• A

  Alan Zurita
  1

  Go to Wells Fargo next door... When I set up my account here i asked for paperless statements. They have been charging me for statements every month yet I have not received any statements. I went in to have it corrected and the branch manager Sarah was rude and incompetent.

  Response from the owner

  Alan-We’re sorry to hear about your recent branch experience. You can enroll in online statements within your online banking. If you need help or have any questions about this call us at 1-800-539-1539. I’ll also pass along your feedback to the proper management. Thank you! -KeyBank Customer Care

• R

  Rud Johansen
  5

  I do a lot of real estate business and Sara Cichos and her team have taken care of me promptly , with courtesy and attention to detail. I use key over multiple other banks due to the ladies on 12300 South Draper Utah!

  Response from the owner

  Hi Vic, thank you for the shout-out! We will be sure to pass your comments on. If there is anything we can please let us know. ^PG

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  ROBERTO RODRIGUEZ
  1

  Weak ass bank first they said ah yea no problem with can help u just give us But and hour and we fix it and then don't care for you they don't have respect for you

  Response from the owner

  Hi Roberto! That is not the type of customer service we strive for. Is there anything we can help with? Please send an email to [email protected] with details on the situation. Thank you! ^KeyBank Customer Care