KeyBank Ne Butler St, Hillsboro

KeyBank Reviews

• J

  Joseph Stratton
  1

  Terrible banking policies. Illegally opened an account in my name and will not disclose my information to me because I cannot provide information in the account that was never given to me but still requested my full social, name, address, dob, phone number. Every single person I spoke with asked for this information but it clearly states in the one and only email I received that you don't ask for this information outside of being in person. Terrible customer service. After an hour on the phone with 3 different customer service representatives and a manager I still received nothing. All 4 agents gave me different information. I called at opening, 9am, told them my issue. They took my information and said someone would call me by the end of the day because they were busy assisting other customers. I was provided no other options or information. Worst decision to try banking with them. 1 star because 0 or negatives aren't possible. Update: an additional hour on the phone with a bank branch representative and their manager before I was transferred to another customer representative to be denied any actual help again. On a side note: only 1 representative out of the 7 had good customer service skills and that happened to be the last person I spoke with. The branch manager, as unhelpful as she was, at least tried to help. Every other representative I spoke with immediately had an attitude and continued to become more abrasive until the call ended or they passed me onto another person. Out of the 7 people I spoke with, only 1 seemed to know what they were actually talking about. None of your employees seemed to be in agreement with anything that was said to me other than your policies were unfair and your online banking is broken. Long story short, illegal, unfair and morally wrong banking practices. Misinformation. Long story: I applied for an account online. Simple enough right? Instead of getting confirmation about my account, after submitting my application I was prompted by the website that I was awaiting approval. This prompt implied I was waiting for approval, not that the account was opening nor did it notify me that an account would be opened in my name. At one point I was asked for a deposit amount but it did not actually let me make any kind of deposit or ask for information required to do so. I did not create an account and it will not let me create an account. They only information I have received from keybank is one email with the type of account, the last 4 of the account number and the day it was opened. It tells me to log in but provides no information on how to do so. KeyBank will not provide that information or fix the issue. Every employee I spoke with, even managers, said I should have been given an account number, I should have a receipt for my deposit and that I should have had instant approval. They suggested it was my mistake that I wasn't given an account number. I was told I shouldn't have been able to create an account without a deposit. Another idea was that my account is open but processing because I applied online and I did it after normal banking hours. I can't close the account because it isn't "open" but I can't open the account because I don't have an account number and they refuse to give it to me. Even if I'm able to find a way to close the account I'll have to pay the fees associated with keeping the account open and pay additional fees for closing it. I was interested in KeyBank because of a promotion and it's suggested ease of access. Now all I feel is scammed and taken advantage of. On top of that, I wasted time to be treated like a 2nd class citizen by multiple employees and will most likely wind up paying for it financially or theyll ruin my credit as before mentioned in other reviews.

  Response from the owner

  Good Afternoon, we have received your contact information and your case has been escalated. Thank you again.^CH

• B

  Bryan Harris
  5

  Very friendly helpful people! I've been a KeyBank customer for 10 years.

  Response from the owner

  Hello Bryan, thank you so much for the 5-star rating and review. We are pleased to hear about your experience at the Butler St branch! Hope you have a great day. ^PR

• Q

  Qiu Bo
  1

  I think Keybank is miserable in general, not specific to a branch, and a waste of time according to my experience. Received coupon for opening account. Went there spent an hour to get the account opened. A week later received mail saying there is info missing. Called the branch and sent in needed info. Followed up several times after that and eventually was told everything looks fine and complete. Today received another mail saying account has been closed due to 'unable to verify info'. What a waste of time! Keybank has been consistently chaotic and aweful. A year ago we opened two accounts at Keybank with two coupons and we ended up only received one reward! I will throw any future communication from Keybank into trash can right away and I would recommend you to do so if you value your time.

  Response from the owner

  Hello Qui, thank you for getting in touch. What you have described is not the type of experience we want you to have. Please send an email with your full name, billing ZIP code and phone number (not the account number) to [email protected] if you require assistance. Please reference Case # 23149. Happy to look into what happend. Thanks!^CH

• j

  j gg
  1

  Terrible customer service. I also feel like I was discriminated against. They needs some diversity training.

  Response from the owner

  Hello, we'd like to know more about what happened. Could you please send your full name, phone number as well as a breakdown of what happened to [email protected]? ^PG