KeyBank Mt Hope Ave, Rochester

KeyBank Reviews

• J

  Joseph Giannetti
  5

  Honestly the reviews for here don’t do it justice. I walked in to very friendly staff that were willing to help me out right away. Krystal Carroll was the one that worked with me to help me do what I had to do and it was an extremely pleasant experience. I’m normally very nervous when it comes to dealing with financial accounts but she made everything easy and she’s a very sweet girl. You guys at KeyBank better be paying her enough because her customer service is top notch, 10/10 would go back again. My experience there was enough to make me not want to switch banks.

  Response from the owner

  Hello Joseph, thank you so much for taking the time to provide us with your 5-star rating and review. We are very pleased to hear about your experience with Krystal at the Mt Hope branch. We'd be happy to forward the kudos to the proper area and hope you have a great day! ^PR

• S

  Sonja Christofferson
  5

  Debbie has been so wonderful. It is a blessing to encounter someone who truly wants to help. It has been hard for most people in recent times and it is invaluable to have someone as kind and helpful as Debbie is in this profession. Although the problem I had with my account was frustrating, I got through it okay because of her. The security gentlemen was also observant yet friendly which made for a better environment for everyone.

  Response from the owner

  Hi Sonja, Thanks so much for sharing your experience with us, we really appreciate you taking the time to provide this info. I'll be sure to pass this along to Debbie and the branch. Have a great day! ^LH

• I

  Its Totally_Brandon
  5

  Omg best staff everrrrr krystal was the one that helped me my experience was so well i got greeted at the door by friendly security and instantly feel so welcomed

  Response from the owner

  Good Morning, Thanks so much for taking the time to provide your feedback along with a 5* rating, we really appreciate it. I'll be sure to pass this along to our branch partners. Hope you have a great day!! ^LH

• J

  John Mihalitsas
  4

  Tellers are always friendly. A couple tellers have been their for years and know you by name but lately it seems like there's a new fave every time I walk in

• E

  E Walker
  1

  Went there today 8/19/21 and they refused to taken deposit and to allow me to open an account. Claimed they were too busy

  Response from the owner

  Hi there - We're sorry to hear about your experience. We'd be happy to pass this along to our branch experience team. If you would like to share any additional details, please reach out by email at [email protected] and include your full name, phone number, and case #64451. ^SH