KeyBank Old Hwy, Rochester

KeyBank Reviews

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  sandi hansen
  5

  Nancy sharp is very knowledgeable, super nice person. Definitely would recommend her.😊

  Response from the owner

  Hello Sandi, thank you so much for the 5-star rating and review. We are pleased to hear about your experience with Nancy at the Old Hwy Branch. We hope you have a great day! ^PR

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  tanya houston
  1

  If I could give a zero star, I would have. I am disabled, have an acct here since 2012. My caregiver has told me about the problems she encounters at this branch every time she has had to go into the bank. The lead teller Patsy has always been short, rude, unfriendly, unhelpful, verbally combative, I could go on and on. My caregiver has told me she never wants to have to go back in there ever again. Presently involved in another go around over payroll checks that are being refused to be cashed by this same teller on an account the business owner has with this same branch.This Company actually has an Acct with this branch and yet she refused to cash their payroll checks written to their employees without charging a fee to do so. And yet the bank as well as herself has cashed these same payroll checks for the past year with no problems. When confronted with this she claims she has never cashed these checks nor has the branch. Told her she should not pull that lying game, this person can go to his boss and get copies of the checks that they have cashed and it will show she herself has cashed them in the past. I have to wonder if the Branch Manager has any knowledge as to what is happening at this location Finally called the 1-888 number online and guess who calls me, ya Patsy. You would think the 1-888 number would have had the Branch Manager call to speak about the incident. At this point I am led to believe this LEAD TELLER Patsy, and she makes sure she tells you her position several times while she's arguing with you in front of a lobby full of people, has some sort of GOD syndrome going on. If in fact the Branch Manager actually see's this as well as the other 3 posts pertaining to the problems at this branch that are listed above mine she will actually call me so we can discuss these issues with this teller and the Grand Mound Branch of Key Bank.

  Response from the owner

  Hi Tanya, I’m sorry to hear you have an issue with a branch employee! If you would like to share more information on your concerns, send your response to us at [email protected] Include your full account name with a contact phone number and zip code. Thank you. ^JL

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  Kris Salmon
  5

  This has been our favorite branch of Key Bank for many years. Nancy manages the branch and the Debbies who deposit funds for us are always friendly and helpful. We will go to this branch if we can even though we live in Olympia.

  Response from the owner

  Hi Kris, Thanks so much for the great rating and review, we really appreciate it. Let us know if you ever have any questions/concerns, we're here to help. ^LH

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  Jenny Hall
  5

  I have always been greeted and assisted by all members at this branch with friendliness and efficiency. They have offered a wide variety of banking services for our business and personal banking needs for the past 25 years.

  Response from the owner

  Thanks for the review and taking the time to write some kind words, Jenny! We're glad to see you've stuck around for so long and we look forward to many more. Let us know if we can ever help with anything! ^ JJ

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  Suzanne Ludwig
  4

  I've been banking here a few months now. The employees at this location are always more than helpful and efficient. Mobile deposits go through without issue, which is a huge positive for me!

  Response from the owner

  Welcome to Key Suzanne! We are glad to hear you had a great experience. We are here to help if you ever need us! Have a great weekend.^CH

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  Shane Bunce
  1

  Patsy at key bank, didn't even listen to me the first time I talked to her. Informationlly challenged, doesn't know how to be professional at all. Says I don't know how to help you, just pay attention to your account, another account pulled money out of my bank account but still hasn't been represented in my online statement. Completely un professional! She was rude and discourteous, seemed like I was wasting her time talking to her. Not going back to that branch EVER!!

  Response from the owner

  Hi Shane, This certainly isn't the type of service we strive to provide our clients. Is there something I can help you with? If so, please send an email to [email protected] and include your contact info and I'll be in touch. ^KeyBank Customer Care

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  Tom Jack
  1

  One of the worst banks to deal with, They will tell you one thing and do another, Also if you need help they just refer you to their corporate number. What good is a local bank if they can't help you at the actual local bank? Will be switching banks as soon as possible I would avoid at all cost.

  Response from the owner

  Hey Tom, that definitely is not the type of experience we want our clients to have. Can you send us an email at [email protected] with some of the issues that you experienced? We are happy to help out, so please don't hesitate to reach out. ^ JK

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  Vicki Hudson
  5

  Nancy you are so wonderful and I cannot thank you enough for ALL of your help! You have gone above and beyond to make life better and easier for us in the financial world! You’re kind, and patient and most definitely appreciated!

  Response from the owner

  Vicki -I appreciate your kind words and Kudos for Nancy. I'll make sure she receives your kudos! ^CS