KeyBank Hope St, Stamford

KeyBank Reviews

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  scott Ghavidel
  1

  This bank can’t even do their one job, accepting deposits. Made a check deposit at the ATM only for the money to disappear and never appear in my account after 8 phone calls and 3 trips to the branch no solution was made and the treatment was deplorable. When I asked to speak to a manager all that was said is that there is no manager. After days of work we cane to the simple solution that I recommended the day after the deposit of pulling the check out of the ATM and depositing it in person. I wish I could give a rating of less than one star as this is all around a poor customer service experience as well as failing to perform the basic duties as a bank.

  Response from the owner

  Hi Scott, that is not the type of client experience we want you to have. Please send us an email with your phone number to [email protected] if you need assistance. Happy to call and look into what happened for you. Thanks!^CH

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  Janet Weiskopf
  4

  This is a wonderful bank. ELENA and JOE make me feel welcome and are extremely helpful. They had a few not so helpful people at one time but all gone. Even my dog knows how nice. She always gets a treat when go through drive in.

  Response from the owner

  Hi Janet ! Thank you for the kind words. We strive to provide the very best service to all our clients, including our four legged ones. Have an awesome day! ^JF

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  Joe DiMaggio
  4

  Elena and Joe always are professional and pleasant to interact with. They help you find exactly what you need based on your finances and make it easy to work with. Whenever their are some new faces who dont exactly know the buisness yet it gets a bit stressful but ob days that they are their i know everything will run smooth.

  Response from the owner

  Thanks so much for the review! I'm glad to hear you're receiving great service at the branch. If you ever need anything, please let us know. ^ JK

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  Rich O'Connor
  1

  Absolutley diplorable. I called to see why they took Money out of my REGUALR checking account for doing a balance inquirie at an atm. they have accused me of harrasment and given me absolutley no solution to my problem. they charged me an over draft fee for Checking my balance KEY bank is absolutley the worste bank in history they are liars and frauds and I will make it my lifes work to get to the bottom of this get my money and sue the people who found it so convienent to claim I harrased them over the phone when im a customer mind you a long time customer whos gotten loans and paid them off through First niagra and this is how I am treated I recomend NO ONE and I REPEAT NO ONE USE THIS BANK EVERY FOR ANYTHING they are terrible and should be shut down for theft

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  Joe Spinato
  1

  Forget bank, this is one of the worst businesses I've ever encountered and had to talk with. This is not a bank that cares about customer service, community, or its neighbors. I wouldn't put a penny of my money in their hands.

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  Pamitponefit
  5

  They are very helpful and Kind. Fast and detailed service from Manager and their staff.

  Response from the owner

  Good Morning Pamela, thank you very much for taking the time to let us know about your branch experience. That is what we like to hear! Please do not hesitate to reach out if we can be of assistance. Happy to help. Thank you.^CH

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  Jonathan Ottens
  1

  Don’t answer phones , don’t call Back. Customer service.... phones not set up, no direct lines

  Response from the owner

  Hello Giles, we have already replied to your previous review yesterday but have not received any emails from you. Do you still need assistance? If so then please send us an email with your contact information and a brief description of the issue (no account numbers) to [email protected] Happy to reach out and help. Thanks!^CH