KeyBank W Main St, Avon

KeyBank Reviews

• A

  Allison Incorvaia
  1

  I tried going to the Avon branch this past Saturday. The bank told me that they were not letting customers in except for appointments. Why keep the doors open? A lot of times, the only day people could come in is Saturdays. I was in bank with an older gentleman and the lady was very rude. This bank is beyond horrible. I plan on switching to a personal and friendly bank that actually cares about customers. A few people I know are so fed up with this bank they closed their accounts. Beware of this bank and it’s scams and high fees.

  Response from the owner

  Hi Allison - We'd be happy to escalate your concerns. Please send us an email at [email protected] with your full name, zip code, phone number, and include case #65845. Please don't include any account numbers for privacy. A member of our escalations team will be in touch within 2-3 business days. ^SH

• H

  Hiram Muniz
  5

  Jason, who is the bank manager, has been my go to guy. He’s attentive, honest and provides great customer service. I’ve followed him as he transitioned to his current location. Wherever he goes my account follows!

  Response from the owner

  Thanks for sharing the kudos, Hiram! We'll make sure Jason gets the shout out. Have a nice day & stay safe! ^CS

• C

  Cassandra Lugo
  1

  So I went to the Avon branch this morning to do an ATM deposit and had a hard time do so * something told me I should have went to the branch close to my job after i made the check deposit i trie to take out 40$ and got everything besides my cash I called the 800 number and was told that i Had to wait 3-10 business days for my money then i Just looked in my account and notice that 36.96 was taken out my account and called and had to cancel my debit card I really Hate this bank and cant wait to close this account

  Response from the owner

  Hello Cassandra, thank you for getting in touch. We are sorry to hear about your experience. We have a dedicated team of specialists in place to research ATM disputes. This can take up to 10 business days as each case has to be carefully looked into. We apologize for any inconvenience. As far as ATM deposits are concerned: You can deposit checks now from the comfort of your own home utilizing our mobile app. No need to go to a branch at all! Hope this helps. Thank you.^CH

• E

  Emer Coyne
  5

  Ronda Richards has helped me tremendously for years navigating my difficult small business !! Thanks Ronda!

  Response from the owner

  Hi Emer ! Thank you for the kind words. We appreciate your business, and look forward to helping you thrive financially for years to come. Have a great day! ^JF

• E

  Eric Forstmann
  1

  From the terrible entrance from 44 to the presumptuous and condescending teller I hate coming here.

  Response from the owner

  Hello Eric, what you have described is not the type of experience we like our clients to have. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 47233 if you require assistance. We would be happy to call within 1 to 2 business days to gather the necessary details, so we can look into what happened for you. Thank you.^CH

• J

  Jonas Joseph
  1

  Changing banks due to poor CUSTOMER service, the other day

  Response from the owner

  Jonas, I’m sorry to see you want to go? If you would like to share more information on what happened Send additional information to us at [email protected] please include your full account name with a contact phone number and zip code. Thank you. ^JL

• M

  Marco Rivera
  1

  The Indian lady's attitude has to go.

  Response from the owner

  Hi Marco, what happened to make you say this? Email the details to [email protected]. ^PG