KeyBank Washington St, Watertown

KeyBank Reviews

• A

  Amber Hurst
  1

  Misinformation amongst staff, you will get a different answer from them all. I was told I needed $500 in deposits to not receive a monthly maintenance charge, I was charged it and refunded it. Another staff said I should have been charged because I need $1000 in deposits monthly. Then I receive overdraft charges due to a federal holiday, was told I would be refunded several times and today they tell me I’ve exceeded my refund allowance for a 12 month calendar. We’re in a pandemic and financially unstable as it is and this bank does not care that they took a huge percentage of my deposit for this overdraft. Go elsewhere!!!!

  Response from the owner

  Hi Amber - we're sorry for any confusion regarding what's going on with your account. We'd be happy to look into the issues you're having. Feel free to send us an email to [email protected] with more information including your name on the account and phone number. ^ JJ

• N

  Nicole Caserta
  1

  I opened up a bank account October 7th and they told me I should be getting my debit card in the mail in 5-7 business days, it’s been almost 3 weeks and I still haven’t gotten my debit card. I am not happy and I would not recommend this bank.

  Response from the owner

  Hello Nicole, thank you for getting in touch. We are sorry to hear about your experience. We would be happy to check the status of the card for you. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 32669. We'll call within 1 business day. Alternatively you can call us at 1-800-539-2968 at your own convenience. Thank you.^CH

• J

  Jay Babe
  2

  To be completely honest...I've had a Watertown savings bank account, Woodforest, wells Fargo, & this bank would be the last bank I reccomend. It isn't horrible but it's not great they have a lot to work on.

  Response from the owner

  Hi there, we're sorry to hear this has been your experience. If there is anything we can assist you with please email us at [email protected]. ^PG

• S

  Steve Kalamaras
  3

  Know the rules of the account you open or exists otherwise there are penalties. Overall the personal is helpful to your needs

• R

  Rebecca Goble
  5

  So polite! Lisa helped me with everything and was absolutely amazing!

  Response from the owner

  Thank you for taking the time to let us know about your experience Rebecca! That is what we like to hear. We appreciate your business, and we are here to help if you ever need us. Have a great day!^CH

• K

  Karlea LaPlante
  4

  Very helpful. They will exchange Canadian currency.