AmeriCU Credit Union Arsenal St, Watertown

AmeriCU Credit Union Reviews

• B

  Bhavik Patel
  5

  We love banking at AmeriCu because of the incredible service provided by the staff. Eric and the staff understand what customer service is to a whole new level, they are always happy and very delightful to work with. We have saved so much interest because of his eagerness to provide the best solutions, from home lending, personal car loans, to even refinancing my business. We recommend everyone to AmeriCu!!

  Response from the owner

  Thank you so much for your kind words, Bhavik! It's great to hear that you're satisfied with the customer service you receive through AmeriCU. We appreciate your continued membership! -Monica, Marketing Assistant

• M

  Mr. Potter
  5

  I don't understand the (current) low rating for this AmeriCU branch. Every time I've come in to do something, I haven't had an issue. Their lobby is accessible and their terminals in the lobby allow you to do an array of functionality without even speaking to a teller. Pre-Covid (and possibly currently, not sure) they had a change machine where you throw your change in and it will convert it to cash for you, without a charge. I have had bank offers through here when I was younger and they weren't as good as other banks - but that's fine. My credit wasn't spotless and while I was disappointed not to take the offered loan, I still appreciate my member services offered with AmeriCU. If I were to have one complaint, it would be to fix the drive through ATM as it's way too recessed and I have to climb halfway out my vehicle every time to use it. I'm not a NASCAR driver, I'm not trained to enter and exit my vehicle through my window (lol). Thanks for your services!

  Response from the owner

  Hello Mr. Potter, thank you for the 5-star review and we appreciate your membership! - Jeff, digital marketing manager

• R

  Richard Allan
  2

  The bank manager at this location is very rude. Once I'm through paying my loans I will find another institution to bank with.

• H

  Havea ipplla
  1

  It is absurd how many times, this bank has mishandled my finances. After leaving this institution with joy, it is now a share branch to my home bank from home. The nightmare continues as it did 3 years ago. The staff absolutely kind, but I am not here to access that. This is my families hard earned money and it's constantly mishandled. Can you please elucidate why? And how ?

  Response from the owner

  Hi Havea, I'm happy to hear that you've had a good experience with our staff, but would like to help you with your situation. If you could email me at [email protected], include the name the account is under, explain what happened and the best phone number to reach you at, I can have someone from management give you a call to help fix your issue. -Jeff, digital marketing manager

• S

  Sherry Kloster
  5

  I started banking with Americu when I bought a house 3 years ago. I started with just a mortgage through the credit union but after I was fed up with the fees and inconveniences of my former bank I transferred all of my banking to Americu. I have been very happy with the services. Their hours are especially nice! I actually have time to go to the bank after work and some locations are open Saturday morning too. I have always found staff to be courteous & helpful on my visits and my original loan officers were outstanding. Fees and services charges, what few you may have, are not the issue they were at my former bank and I appreciate that. Overall I really like banking with Americu :)

  Response from the owner

  Sherry, thank you for your kind words :) We appreciate your membership!

• d

  djentlelady
  1

  Never in my life have I ever felt so slighted by a bank teller. I went in to cash a 100 dollar check that had both mine and my husband's name on it and I was refused service. A woman by the name of Michelle Curtis proceeded to call me rude and she shoved my military ID off the counter. I just moved to new York and not being able to access my money for weeks is really doing damage on my family. The manager by the name of Rebecca, she refused to give me her last name, apparently also has poor work ethic in that she did not seem to care about the terrible customer service I was receiving. I could not be more serious in tell you, whoever you are, DO NOT open a banking account here.

• K

  Kaleigh Alberry
  1

  If I could do NEGATIVE stars I would. I paid both February and March's payment. Even told the woman that AND put it in the memo in the check. Instead I get late notices only to find out that the never applied it to March's payment...I went in there and called and they said they would fix it. Reported it to the credit bureaus even though I have the cancelled check showing I paid it. Seriously, what are the credentials of the people you hire?! Thanks for ruining my credit. Trying to get it sorted it out has been nothing short of a nightmare. DO NOT USE THEM!! or find some competent bank tellers.

  Response from the owner

  Hi Kaleigh, I'm sorry about your frustrating experience. If you could email me the name that the account is under and the best phone number to reach you at, we will research what happened and get back to you. My email is [email protected]. -Jeff, digital marketing manager

• A

  Andre Brisbaner
  1

  Watertown ny branch. I am a single father of two kids. A veteran, a student in collage, and a small business owner. This bank gets off on screwing people. I'm trying to survive and they're are saying there is no payoff. I have payed of other loans through them. I've worked in the service industry and am educated, these people keep giving me the run around not knowing anything about me. I most certainly do not recommend doing business with theses people. Incapable of listening.

  Response from the owner

  Hi Andre, please email me the name your account is under and the best phone number to reach you at, and someone from our management team will call and talk with you about your situation. My email address is [email protected]. Thank you for reaching out to us. -Jeff, digital marketing manager

• J

  Joseph Williams
  5

  I called the 800 number with problem on my AmeriCu credit card. The 1st lady was not sure so she transferred us to another lady. She was outstanding helping us get the problem taking care of. I would like to thank both for there care in answering our question.

  Response from the owner

  Hi Joseph, I'm glad to hear that we were able to answer your questions. Thank you for the nice review and we appreciate your membership! -Jeff, digital marketing manager

• J

  Joseph Principe ll
  5

  Outstanding customer service by Michelle and the wonderful staff at the Watertown branch as well as Fort Drum Staff. Once you stop in and speak to the staff about any of your financial opportunities Americu will show you that you came to the right place and you will not have to go anywhere else. Great Supporter of the US Army 10th Mountain Division Outstanding supporter of the Fort Drum USO Great Job

  Response from the owner

  Joseph, thank you so much for the kind words. We are very proud to support the US Army 10th Mountain Division and the Fort Drum USO. And we also appreciate your membership. Thank you! -Jeff, digital marketing manager