KeyBank NY, Liverpool

KeyBank Reviews

• D

  Danielle Harris
  1

  Their drive through ATM is ALWAYS out of order. Every single time I visit this location the ATM is 'being serviced.' As someone who relies on using the ATM to withdraw cash and make deposits this is beyond frustrating. I understand ATMs need to be serviced, I get that. But do it during regular business hours where if the ATM is being serviced, the customer can come inside instead! I have had to visit M&T bank next door in the past few months more times than I can count. And then of course I get charged a fee to use a different banks ATM due to key banks never working. At this point I am just thinking I should switch to M&T or another bank altogether. I have talked to a few people who have also been having the same frustrating experiences trying to use the ATM here on numerous occasions.

  Response from the owner

  Hi Danielle, we're very sorry for the trouble you've had with the ATM at this location. I will be sure to forward these concerns on for review and we'll get the issues regarding that ATM looked at. ^ JJ

• C

  Carrie Lisi
  5

  I have never had an issue here.. the staff is very friendly and welcoming and very helpful.. location is great as well..

  Response from the owner

  Good morning Carrie - Thank you so much for the kind comments! We appreciate your business, and we look forward to helping you with your banking needs for years to come. Have a great day! ^JF

• U

  UPSTATE NY CANALS
  4

  Fine location. Easy to get in. Drive in is fine. Semi difficult to take a left out.

  Response from the owner

  Hello, thank you for getting in touch. We would like to learn what happened and what we can do to improve your opinion of us. Please email your full name, billing ZIP code and phone number to [email protected] Happy to call and help! Thank you.^CH

• D

  David McManus
  5

  Great service, drive through narrow

  Response from the owner

  Thank you for this great review David! We appreciate you taking the time to let us know about your experience. Thank you and have a great weekend!^CH

• J

  JTCLamb
  5

  The girls here are so nice and helpful!

  Response from the owner

  Hi J, thank you for your branch employee feedback. Have a great day. ^JL

• J

  Josh Brown
  1

  Banks need to be 24 hours its 2018 for crying out loud enough with the rushing to the bank last minute

  Response from the owner

  Hi Josh, thank you for getting in touch. We do offer 24/7 account access through our ATM Network as well as online and mobile banking. No need to rush to a branch. You can even remotely deposit checks from the comfort of your own home now through our mobile app. Hope this helps. Thanks and have a great day!^CH

• E

  Elk Hunter
  5

  New location, much better than old