KeyBank Black River Blvd, Rome

KeyBank Reviews

• T

  Tori Griffith
  3

  I miss my regular girl Breana (blonde girl with glasses) that used to work there she was always very nice to me. There's this one girl that works there I really don't care for and she comes off really rude and I don't know girl's name cause she never has her name tag in view on the counter when I'm in the drive thru all I know is she has brown hair and looks like she's in her 30's (it's not the skinny girl upfront with the brown hair and glasses that's been working there a long time she's nice). Maybe I'll ask her name next time since she never puts it up in the window and I'll come back and edit this! I might move to First Source down the road anyways!

  Response from the owner

  Tori -Sorry to hear about your experience. I'll pass your feedback on to the branch manager for you. We hope you'll consider staying with us! ^CS

• J

  Johnathan Roland
  5

  I have always received great service with a friendly and polite approach.

  Response from the owner

  Hi Johnathan, Thanks so much for the 5* rating and review, we really appreciate you taking the time to provide the feedback. Hope you have a great week!! ^LH

• C

  Charles Minnow
  1

  Audra is a very offensive staff member. I witnessed her be racist and misogynistic with the very same customer. Extremely disappoint in this bank. Not friendly and not helpful. They seem like they enjoy not being helpful.

• J

  Joe Maesterson
  1

  Worst possible bank in town to do business with. You’re better off going to a more reputable chain with proper customer service. Will be closing personal and business accounts I hold here, wish I could give them zero stars.

  Response from the owner

  We'd hate to see you go, Jared! Can you give us more information about what happened that makes you feel this way? Send us a message to [email protected] , be sure to include case # 36459, thanks. ^ JJ

• M

  Marshall Owens
  1

  Always had bad experiences here. For some reason the staff is a huge problem for not just me but also several family friends.

  Response from the owner

  Marshall, please email additional information on your concerns to us at [email protected] including your full account name with a contact phone number and zip code. ^JL

• J

  Jac Mcewan
  1

  Hands down worst bank in Rome don't recommend to anyone always have a terrible attitude

  Response from the owner

  Hello Jac, thank you for your feedback. Please send us an email at [email protected] with more details about your experience. We'd be happy to forward this over to the proper area for review. ^PR

• J

  James Whirley
  1

  It is a shame what’s happened to this bank in the past 6 months. Corporate should really take a closer look at who they employ.

  Response from the owner

  Hi James, I'd like to find out what happened to make you feel this way. If you'd care to share, please, send an email to [email protected] including some details, along with your full name and contact info, and we'll be in touch. ^LH

• C

  Chris Ryczek
  5

  You can get the right amount of money that you can to pay Bills and rent.

  Response from the owner

  Hi Chris, Thanks so much for the 5* rating and review, we really appreciate it. Hope you have a great week!! ^LH