KeyBank Sw Sunset Blvd, Renton

KeyBank Reviews

• B

  Bryant Ho
  1

  Do not banking to this branch, they don’t have the money for you to withdraw. My other branch in Lynnwood, I can withdraw 15k or 20k in the same day (No Problem ). This branch should be closed for business!!!!!

  Response from the owner

  Hi Bryant, This certainly isn't the type of review we like to see, however thanks for sharing your experience. I will forward this info to our branch partners for their review. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• F

  Faavae “Kalani” Fualaau
  1

  I've moved out of state and I had a block on my account due to fraud. I've called the branch, customer service, fraud and no one seems to be able to help me. I've explained the situation over and over again. They keep telling me that I would need to go into a branch. I let them know that I am not able to do that. I moved and there are no Key Bank where I moved. It's going on a month now and still no resolution. I still have a block on my account. I can't access my money. I know there has to be way for people like myself that have moved and there are no Key Bank.

  Response from the owner

  Hi Kalani, we would be glad to have your concerns reviewed, we will need some additional information first. Please email us at [email protected] include your full account name with a contact phone number and zip code. Thank you. ^JL

• T

  Travis Collins
  5

  Great bank, great customer service. Jasleen is always helpful and has a great attitude.

  Response from the owner

  Hi Travis- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• K

  Kristian Suson
  5

  Not sure why the other posts are so negative. I've been banking here for the last 3 years, for both business and personal and I've had a great experience each and every time. The staff has changed, but I've continued to get great customer service. I was just looking for the phone number for the branch, and saw the low rating, so i had to put my opinion out there.

  Response from the owner

  Hi Kristian, Thanks so much for the great rating and review, we really do appreciate it. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• E

  Emily Nguyen
  1

  As soon when I came inside one of the girls at the register greeted me. When I came to one the girls name Koh she was absolutely disrespectful and had no smile on her face at all. It was totally disappointing. She needs to be fired! At the end she didn’t help me at all.

  Response from the owner

  Good Morning Emily, This certainly isn't the type of post we like to see and I'd like to find out more about what happened. Please send an email to [email protected] including your contact info and any additional details and I'll be in touch. Please reference case #25367 ^LH

• G

  Grecia Piedra
  1

  bad customer service the spanish speaker treats clients with bad attitude it just bad in mexican and the way she tried to make a conflict when her job of customer service is really bad since i dont give my customer that treat ..

  Response from the owner

  Hi Grecia, This certainly isn't the type of experience we want our clients to have. Thanks for taking the time to provide your feedback, we do appreciate it and I will be forwarding this to our branch partners. Have a great weekend!! ^LH

• D

  Doris Haisley
  5

  Over 10 years of loyalty and customer service is still if not better. Speedy, exceptional and efficient.

  Response from the owner

  Hi Dream, Thanks so much for the 5* review, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• A

  Angel Jole
  1

  Koh was disrespectful. I wanted my rating to be a 0 star but there is only from 1-5.

  Response from the owner

  Good Morning Angel, I'm sorry you had this experience and if you'd like to provide any more info about what happened you can send an email to [email protected]. Please include your contact info and reference case #25368 ^LH

• C

  Cyaira Renee
  1

  Horrible business hours for their 9-5 working clients. Fees are ridiculous & tellers can be passive.

  Response from the owner

  Hi Cyaira! Please check out https://locations.key.com/ for locations with extended hours and even Saturday hours! Please let us know if there is anything else we can help with. Thanks! ^KeyBank Customer Care