KeyBank S Main St, Bountiful

KeyBank Reviews

• D

  David Supinger
  5

  So far I’ve had a really good experience with this key bank location. I’ve always used credit unions and decided to use key bank for a home loan and ended up opening a personal account with them. So far the staff has been great to work with and I’ve been really impressed with everything. No issues here and I look forward to banking with them.

  Response from the owner

  Hi David: Thanks so much for the great rating and review, we really do appreciate it. Have a Happy New Year!!! ^LH

• N

  N Carnivore
  1

  Absolutely 1 star, which is disappointing because up until July had a great experience with KB. 45 days to close 1 account, STILL charges with "maintenance fees" and overdrafts - NEVER notifies of the overage so was hit again with more fees - on an ACCOUNT that was CLOSED over a month ago. Tried talking to MAC who "took care" of closing out the OLD account - used for an auto loan, PAID IN FULL - and opening a NEW banking account... Was told he was with a customer and was asked to leave my name and number so that he could call me back, waited all afternoon - finally called back myself and was told HE LEFT FOR THE DAY. T1 customer service, truly. WHAT A JOKE Now I have to physically go in AGAIN to close out the SAME OLD ACCOUNT.

  Response from the owner

  Hi Kate; Sorry to hear you had this experience and I'd like to find out more about what happened. If you would please send an email to [email protected] including some additional details along with your contact number, I'll be in touch. ^LH

• I

  Ian Canaday
  1

  Extremely poor experience. The head honcho at one point was just arguing with me about a rule implemented that i haven't seen with any other bank. In conclusion very unprofessional establishment once you hit the slightest hitch.

  Response from the owner

  Ian-We appreciate your feedback. I'd like to find out more details about what happened. If you don't mind sharing please send an email with details to [email protected]. Thank you. -KeyBank Customer Care

• E

  Eric Boucher
  5

  A guy amed Mac helped me notarize something. He was friendly, professional, and fast. Glad to bank here.

  Response from the owner

  Hi Chris, Thanks so much for the great rating and review, we reall appreciate it. Let us know if you ever have any questions/concerns, we're here to help. ^LH