KeyBank S 9th Ave, Caldwell

KeyBank Reviews

• R

  Rob Betlach
  1

  I understand why this place has such a low rating. Not cashing a non-member check that is a key bank check!!!! And all over $200!! All because they want to sign you up as a member ( is what we were told) but that requires a 6 month membership or a penalty for canceling early this ain't no gym.

  Response from the owner

  Hi Rob- We are happy to cash checks drawn on Key for non-clients. We do not cash checks that are drawn on other financial institutions for non-KeyBank clients. We apologize for any inconvenience. Thanks ^DR

• G

  Gary Early
  1

  They will let anyone walk off with your funds and do nothing to get to get them back. They let people walk off with about $2000.00 that didn't belong to them and didn't do anything to get it back. When I complained about about being defrauded thru their bank, their casual reply was yeah, they do that instead of the "let's get it back!" that I expected. They just don't care, after all, it isn't their money.

  Response from the owner

  Good morning Gary, please send us an email at [email protected] with your full name, zip code & contact number. Reference case #71834 and refrain from including any account numbers. We will escalate this over to our Executive office and someone will reach out to you within 2-3 business days. ^PR

• G

  Golden 89
  5

  I've always been treated well at this branch. Tellers have been friendly and efficient.

  Response from the owner

  Hi There- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Have an amazing day! ^KC

• D

  Donna Carrell
  5

  I did a home refi at the KeyBank in Caldwell. The best experience ever! Michell Smartt the bank manager kept me informed at every little step. Plus she emailed me after every conversation. I would definitely refer this bank to all my friends and family.

  Response from the owner

  Thank you, for your Caldwell Branch employee experience feedback Donna. Use the red key! ^JL

• C

  Carly Hankinson
  1

  By far the worst bank I've ever been with. After literally years of being nickle and dimed by Key Bank, I officially had enough the other day when they refused to deposit a check that my husband had signed over to me, (we're recently married and haven't put both names on all of our accounts yet), this is something I've done numerous times with no issues. On this occasion though, the teller told me that she wouldn't do it. I protested, stating that I've done it numerous times, she checked with a manager and they still declined doing it. After leaving I called their corporate office, apparently they do not have an official policy on third party checks, and it's up to the discretion of the branch. So tell me this, Key Bank, why have you used your "discretion" to not take a check from me, a person who's been banking with you for at least 5 years and who has ample funds in their account? How often do you use your "discretion" against others? Your customer service is beyond abysmal, my account will be closed this weekend and I'll be taking my money elsewhere.

  Response from the owner

  We definitely understand your frustration, Carly. It is a branch discretion on whether or not a third party check is accepted. We recommend adding your husband to prevent any further issues with this happening. Please let us know if you need assistance with anything else. Thank you ^JL

• M

  Mat3o
  5

  I love doing business with keybank. But sadly i might start have to use wells fargo because all my check are wells fargo checks. And i keep getting refused by one old lady there, even tho others dont refuse me. Ill try to keep doing business here and at least use my savings to save up.

• E

  Edgar Orozco
  1

  Worst Banking experience ever. If you can go to another bank I would highly recommend you do the Caldwell branch is the worst bank in Idaho . Deanna Brock is the worst manager ever very unprofessional didn't even try to save my account.

  Response from the owner

  Hello Edgar, that is not the type of experience we want you to have. We are here to help but need more information please. Please email details of what happened (no account numbers) to [email protected] and reference case# 24808. Thank you!^CH

• V

  Vanessa Guerrero
  1

  Who closes 15 minutes early on a Saturday? It said you guys closes at 2 but it was 1:45 and closed already, you guys are the inconvenience bank I ever bank with...

  Response from the owner

  Vanessa, thank you for your feedback, I’ll forward your post a long. Thank you. ^JL

• K

  Kevin Culbertson
  1

  I'd I could I would give it -10 I would will never do business with any keybank ever again.

  Response from the owner

  Hello Kevin, that's not the type of client experience we want you to have. Is there something we can do for you? Please email your full name, billing ZIP code and phone number to [email protected] Please reference case# 27457 and include a brief description of the issue (no account numbers). Thanks!^CH

• M

  Michele Mitchell
  5

  Key bank is a really good bank

  Response from the owner

  Hi Michele! Thank you for the glowing review. We're always here if you need anything. Have a great day! ^SH