KeyBank E Main St, Malone

KeyBank Reviews

• a

  acorn sucks
  4

  I've had great service here, and sometimes the tellers will have a several minute trivial chit chat with one another, or with a customer while I stand there and wait.

  Response from the owner

  Hello, thank you for taking the time to provide us with your feedback. Feel free to email us at [email protected] and let us know how we can earn your 5--star rating. We hope you have a great day. ^PR

• M

  My Cat
  5

  I love their location downtown and the friendly staff.

  Response from the owner

  Hello, Thanks so much for the 5* rating and review, it's greatly appreciated. Hope you have a great weekend!! ^LH

• L

  Lee Gonzalez
  5

  I love keybank. Their management, convenient locations.

• J

  Jackie Garrow
  5

  Love all the People in the key banks. They are never rude to you. 💖 ☺

• K

  Kelsey M.
  1

  Terrible customer service and the bank manager, who took days to get back to me, didn’t help either. This bank mistakenly put a second hold on my account and left my account in the negative. I had to call the KeyBank general number to get them to help me resolve the issue that this branch caused. I decided to close my account because of this bank’s error (among other issues), and I was told to pay a $25 early closing fee. I asked to speak to a manager, but she was busy and I was told she would call me back. Days later, she didn’t, so I had to call and follow up. I got a call back saying the bank manager (who I never even spoke to directly) refused to waive the $25 fee, despite this bank being the reason I wanted to close the account. I wouldn’t recommend this branch to anyone.

  Response from the owner

  Hi Kelsey, What you described is certainly not the type of service we strive to provide out clients. Thanks for taking the time to provide your feedback, we do appreciate it and I will forward this to our Branch Experience Team for their review. Have a happy Thanksgiving. ^LH