KeyBank Providence St, Putnam

KeyBank Reviews

• B

  Bruce Bressette
  3

  I am a customer of the Putnam CT branch. I can't reccomend more if your looking for a new bank to look elsewhere. Customer service is rude and they say they want to help but dont. They say they have taken action with issues yet the phone calls keep coming. I paid a mortgage payment early according to them. Who treats their customers like this for a perceived early payment. I have decided to move on. Their 3 star rating is over rated.

  Response from the owner

  Good morning Bruce, we would like to learn more about your experience at the Providence branch. Feel free to email us at [email protected] with your full name and contact number. Reference case #71962 and refrain from including any account numbers. Thank you. ^PR

• J

  Jacqueline Dufour
  1

  This branch has repeatedly screwed up my accounts. Closing brand new accounts, moving my money without informing me, and causing (avoidable) stressful circumstances to occur. If you are going to use Key Bank, I strongly encourage you to use a different branch.

  Response from the owner

  Hi Jacqueline, This isn't the type of review we like to see. If you would care to share your experiences, please send an email to [email protected]. ^LH

• T

  Tyler H
  5

  I went there to open an account and it was a great experience. The woman was very friendly and explained everything in detail and made me feel very comfortable. I would definitely recommend this Bank to people. I left convinced that I made the right decision

  Response from the owner

  Good Morning Tyler! Thank you so much for taking the time to write this great review and welcome to Key! We are glad to have. Please do not hesitate to reach out if we can ever be of assistance. Have a great weekend!^CH

• M

  Mike M
  1

  Worst bank I’ve ever been to they don’t care if they make a mistake place is a joke credit card shut offs every other day and then have to have a new one sent out terrible overdraft fees

  Response from the owner

  Hi Mike, I saw your comment and wanted to know if there's anything we can help with? You can send us an email to [email protected] including some details along with your full name and phone #. Also, please include case #67803. Thanks! ^LH

• B

  Bobby L
  1

  Always messing up my girlfriends account that's a reason I left them always messing up my account so now they are charging someone a over draft fee on a over draft fee which makes no sense I told my girlfriend to get a new bank like I did. If I have advice for anyone out there dont go with this bank.

  Response from the owner

  Hi Bobby, I'm sorry to hear that your girlfriend is having trouble, if you would have her send us an email to [email protected] including her full name and phone number, I'll be happy to give her a call and see if I can help. ^LH

• J

  James Hammond
  1

  ATM is constantly down, costing me time and money having to go to another banks ATM

  Response from the owner

  Good morning James, thank you for your time in writing this review. We will be happy to forward this over to the proper area for research. Feel free to email us at [email protected] if you have any other questions/concerns. Reference case #61654. ^PR

• W

  William Bread Beausoleil
  5

  Much better than they used to be.

• R

  Ron Jay
  5

  The bank tellers are always very nice and the few times I had issues the manager was more then willing to fix my problems.

  Response from the owner

  Thank you very much for taking the time to let us know about your experience Ron! We love our branches and what you have described is exactly the type of service we strive for. Thank you and have a great day!^CH

• J

  Jonathan Nadeau
  1

  If you don't care about customer service then this is your bank.

  Response from the owner

  Hi Jonathan, I'd like the opportunity to find out what happened to make you feel this way. If you'd like to share, please send an email to [email protected], including your full name and phone # so we can give you a call. Also, please reference case #61180. Thanks! ^LH

• T

  Trevor Tilley
  1

  The ATM machine is always broken down or temporarily out of service

  Response from the owner

  Hi Trevor - We'd be happy to look into the ATM. Can you please send us more details about your recent visit to the ATM? Please email us at [email protected] and include case #62750 in the subject line. ^SH