KeyBank Columbia Rd, Westlake

KeyBank Reviews

• B

  Brett Wolf
  5

  I have been a client at KeyBank for going on 20 years now 2 decades!!!! I just want to say that I could not be more pleased or say enough wonderful things about the company, branch and staff as a whole! I truly feel like a person and a member of the family and not just another number when I bank with Key! Everything from setting up checking and savings accounts, credit cards, IRA's, debit cards to basic transactions I always feel like KeyBank has my back and is always looking out for my best interests!!!! From branch managers to personal bankers all the way to the tellers themselves I feel like I know them all and have had nothing but great experiences with every single one of them!!!! I have just started going to this branch on Columbia Road (1 of 5 branches) I'm a regular at and already feel welcome with the friendly and professional staff there! Merima Veljak, Marisol Cabrera, Rory Patton, Brie, Steve and Patrick make such an outstanding team and are truly awesome people!!!! I look forward to meeting the rest of the staff at this branch and look forward to being a regular at this branch too!!!!

  Response from the owner

  Good morning Brett, thank you for taking the time to share your feedback and provide us your 5-star rating. We are so pleased to hear about your experience at the Columbia Rd branch. We will be sure to forward the kudos. Hope you have a great day! ^PR

• R

  Ronin McKay
  1

  I witnessed them having taken several people for a lot of money with their gimmicks. I didn't think it'd happen to us but it did. We are working class penny countin' people who can't save & live check to check like most people. So thanks a lot Key bank for making us not be able to eat or pay bills this month. Do not bank here unless you wanna pay that overdraw fee over and over. They will gouge you for one cent over and not tell you about it until it racks up hundreds of dollars in fees! Within a few hours we were in the hole. Our check was going in the next morning! But it wasn't fast enough. We had just called for our balance the night before n everything was fine. I think they need to up their game, and have a 24hr grace period before slamming people with fees, like Huntington does.

  Response from the owner

  Hi Tessa you sound frustrated and I'd like to find out more about what happened. If you would send an email to [email protected] including your full name and contact info, I'll be in touch. Please reference case #29542 ^LH

• B

  BEN WRIGHT
  1

  The employees were pleasant, but the bank will find anyway they can to take your money. This is a major reason we "closed" the account. We tried "closing" the account, and although we signed a form saying the account was closed they left it open and charged us several fees without telling us. We didn't find out until almost a year later that this happened. When we tried to resolve the issue, they wouldn't accept responsibility for leaving the account open and we had to pay all the fees. We are very upset about this to say the least!!

• K

  Kevin J
  5

  Great service nice staff always helpful, so glad the lobby was opened back up.

  Response from the owner

  We apologize for the wait times, Kevin. Please know that we are planning to have our branches open soon and are piloting some branches for opening now. We will be sure to keep our client's updated. ^ JJ

• R

  Richard Mitchell
  5

  Great service every time. No drama.

  Response from the owner

  Hi Richard- Thank you for taking the time to create this review. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• e

  eva bucsanyi
  1

  When a lobby is will be open?.

  Response from the owner

  Hi Eva - This branch should be reopen by now. Please check out Key.com/locations . Please let us know if you have any other questions. ^JF