KeyBank Quaker Rd, Queensbury

KeyBank Reviews

• j

  jay dunbar
  1

  Slow and delayed services hosted by ignorance and judgmentalness. Slowest bank to get money to you. Inappropriate holds put on accounts and unprofessional customer support.

  Response from the owner

  Hello Jay, thank you for providing us with your feedback. Feel free to email us at [email protected] with your full name and contact number. Reference case #76439 & we'd be happy to forward your concerns to the proper area for review. ^PR

• F

  Foothills PMCO
  1

  Atrocious bank to do business with. I have been a keybank customer for 6 years on a personal level. During that time I had minimal issues. However, once I established a business I chose to continue business with key. What a terrible mistake. Quite literally speaking, anything that could go wrong-has. They hire anyone with a pulse and throw them into management positions, with no background, education or common sense. Not too mention majority of their tellers are totally incompetent. I receive attitude from several on a regular basis. I have been short changed on 3 occasions, then denied refund of my own money. The "back office" is their go - to excuse / Iron curtain they utilize for blame anytime they make a mistake that costs the customer fee's associated with their own money. Do yourselves a favor and go elsewhere. I wouldn't reccomend them to my worst enemy. The only reason they get a single star review simply is from not having a choice of "No stars ". I am taking my business and personal accounts to NBT.

• J

  Josh Russell
  1

  Teller Paula was rude, very disrespectful and unprofessional. Blew my issue off by directing me to the tell service line that intern directed me back to the bank stating I had to go inside. I was never offered curbside service do to my disability and I was treated like I was deliberately trying to be a problem when in fact I offered to go out to my vehicle just to be ignored like I didn’t exist. I then spoke with another KeyBank employee who kindly offered cube side service so I proceeded to my vehicle without hesitation. The disrespectful behavior could have easily been avoided she should be fired for such behavior to a customer

• N

  Nadir Babck
  1

  I try to be positive and give chances as we all Have tough days once in a while, however this is the worst banking experience I have ever had. It’s not only waiting for almost an hour in drive thru but also not getting job done. During last 9 months I don’t recall one good experience with branch, except when I was opening my account which I have to wait for approximately 30 minutes before an employee approached to talk to me. It’s sad to write such negative review but I want share my many bad experiences with this bank/branch. The new Manager is of no help at all; the previous manager asked me for paperwork which was the last step to take care of my task, the next week I went there, they told me he got transferred. The new manager had no clue about what I was talking, I have to show texts and emails to believe. Then he said oh yeah, sorry that request was rejected.

  Response from the owner

  Hi Nadir- That is definitely not the type of experience we want you having with us. We will be sure to forward this to our branch experience team. If there is anything we can help with please send an email to [email protected]. Thank you. ^JF

• A

  Anonymous Anonymous
  5

  I've never had an issue with this bank. In fact, it's the only bank that hasn't given me any issues. I've had it since 2014. When they told me it was hassle free, it's stayed that way. Not like other Banks that change things on you after a year because they can, which end up costing you fees just to have an account, or that suddenly charge because you don't make their minimum amount. I hope to never have to find another bank again.

  Response from the owner

  Hi Denise, thank you for the kind words. We are always here if you need anything. ^PG

• T

  Tammy Sutphin
  1

  I continue to have difficulty banking at the Queensbury location, everytime I go it's something new! The inconsistent requirements from the different tellers is extremely frustrating (as well as the unprofessional conduct and attitudes of some). For heavens sake I'm just trying to make DEPOSITS into my accounts. After jumping through hoops to make a deposit on the 2nd trip to the window I was told of a new "policy" that they will no longer accept check made out to cash, what!! On my last deposit trip there were no deposit tickets. Now I'm told they are making an effort to conserve paper. As a customer it seems to me notification of these policy changes should take place rather than a new surprise each month. I've had enough, talk about making what's supposed to be an easy task difficult. I'm now aggravated at the thought of going there each month. Planning to move all of my accounts.

  Response from the owner

  Hi Tammy, This certainly isn't the type of rating we like to see and I'd like to gather some more information regarding your experiences at the branch. Please send an email to [email protected], including some additional details along with your phone number and we'll be in touch. Please reference case #27033 ^LH

• A

  Alyssa BD
  1

  Just called the local branch on Quaker Rd to have copies of my fathers estate bank statements copied. I was told to come in with all of my documents before they could print the statements. I expressed to save time, can’t we just have them printed ahead of time. Mr Scanlan said no we can’t. I proceeded to ask to speak with a manager. Mr Scanlan decided to inform me I’m the manager. He said he’s been a manager for ten years. I mentioned it has been previously been printed before my arrival. Mr. Kaufman was the manager I dealt with two years ago. He knew customer service and had compassion. I’m surprised Mr. Scanlan is still a manager. Horrible customer service skills and absolutely rude! Would NEVER RECOMMEND this branch.

  Response from the owner

  Alyssa, I’m sorry for the inconvenience however for the privacy and security of your fathers accounts we would first need to verify the authorizing documents before proceeding. If you have any additional feedback, please email us at [email protected] ^JL

• R

  Richard Robertson
  1

  The worst bank I've ever had the displeasure of doing business with. They have let fraud happen to my account twice already. I will never give my business to them ever again and would warn people to go to a different bank if they are thinking of opening an account with them.

  Response from the owner

  Hi Richard, thank you for getting in touch. We have a dedicated team in place that works hard to both prevent and detect fraud. We are committed to protecting our clients information. We apologize for any inconvenience you have experiences. Please feel free to send your contact information to [email protected] if you have any questions. We are here to help. Thank you.^CH

• M

  Melisa Roberts
  1

  Been sitting in line at the drive thru for 15 minutes without moving. 9 cars ahead of me. It's like this everytime I come here. Slowest service I've ever seen from a bank.

• S

  Susan Cooper
  2

  I just had my account frauded, new bankcard issued but i hopenthe funds will be refunded back to me. I didnt authorize this...if it dont get issued back to me,i will be going somewhere else

  Response from the owner

  Susan -If you've filed a fraud dispute, it can take up to 10 business days for you to receive a provisional credit while the fraud team investigates the matter. We understand your frustrations with the time-sensitivity. Please let us know if you have any additional questions. ^CS