KeyBank Ne 3rd St, Mcminnville

KeyBank Reviews

• J

  Jerry Sullivan
  5

  I have used Keybank for years. Each time I needed help with something, they were ready and willing to help. Whether the McMinnville branch or Canby. Both have great helping people. Quick service. Even during pandemic they were super helpful. This time need assistance renewing or reactivating a card. Quickly resolved and on my way.

  Response from the owner

  Hi Jerry, Thanks so much for taking the time to provide your feedback, it is greatly appreciated. I'll be sure to pass this along to the branch. Hope you have a great day!! ^LH

• j

  jason adams
  5

  I had a great experience with this branch. I recently went in for an appointment to open a new account. The gentleman that helped me out was Tyler. He was incredibly friendly and informative. He lined out all of the options for accounts as well as some financial planning details. This branch does offer some things that others do not. I appreciated the customer service and look forward to handling finances at the branch. Thanks again and keep up the great work!

  Response from the owner

  Jason, thank you for your branch & employee experience feedback. ^JL

• J

  Jason Wydro
  5

  I've been banking with Key for some years, and I always enjoy the personalized experience at the McMinnville branch. I really appreciate all of the staff support and help in some recent transactions. The McMinnville management team has been especially helpful in navigating the past 1.5 years during economy changes and general needs. Thank you for being there!

  Response from the owner

  Thank you for this great review Jason! We appreciate your business, and we are here to help if you ever need us. Have a great day!^CH

• A

  Adam .Guerrero
  2

  This bank is terrible. They are not open on Saturday or Sunday. They normally always close at 5pm. On top of those inconveniences, the customer service is unheard of. I currently bank through them, and was trying to apply for a credit card at 4:30pm after leaving work early to make it before they close. MIKE is the representative I was dealing with and he was extremely rude and inconsiderate. He would not go over the paperwork with me and kept telling me to come back earlier in the day. I informed him of key banks terrible google review score of 2.5, he replied with "so what, your still here" . . This was the last time I will be inconvenienced and mistreated by this ungrateful corporation.

  Response from the owner

  Hi Adam, I’m sorry to hear you had this experience, if you would like to share any additional information. Please send your feedback to us at [email protected] including your full name with a contact phone number and zip code. Thank you. ^JL

• E

  Eric Lambert
  1

  I WOULD NEVER BANK WITH KEY BANK!!!!!Tellers would not cash a check to me from them, without 2 pieces of i.d. I felt racially profiled and offended. Apparently a drivers driver's license is not sufficient any more. Ok second trip in and a birth certificate won't work as a second i.d. I hope to inform all customers or future customers that when you write a check, the person you write it to might not be able to get it cashed

  Response from the owner

  Good Morning Eric: I'm sorry to hear you felt that way and I would like to find out more about what happened. Please send an email to [email protected] including additional details along with your contact info and I'll be in touch. ^LH

• C

  Cathi Young
  1

  Absolutely incompetent! We have wasted an entire week securing our loan, now the loan number is nowhere to be found! Now we are having to start over completely with a different bank.

  Response from the owner

  Hi Cathi, if you don't mind sharing additional information on your branch experience. Send to [email protected] Please also include your full name and contact phone number with zip code with in your response. Thank you. ^JL 25317

• C

  Carol Patrick
  2

  I can't believe that a bank will not answer the phones. As a customer I should be able to talk with them and not have to make an appointment to do so.

  Response from the owner

  Hi Carol, Thanks for the feedback, we appreciate it. I'll forward this to the branch. Have a great weekend!! ^LH

• K

  Kelly Knudsen
  1

  Bad customer service, stupid fees and penalties. Worst decision ever to go with this bank. One star is too generous. They don't deserve any. Go somewhere else!

  Response from the owner

  Hi Kelly! Most fees can be avoided. It’s just a matter of finding the right type of account for the way you do business. Please send us an email with your phone number to [email protected] to get in touch. We would be happy to call you and go over some options. Thanks!^KeyBank Customer Care

• M

  Mike McGinty
  5

  Great Bank, Great employees, friendly service and they have helped me get around multiple fees. Only large Bank I would bank at.

  Response from the owner

  Hi Mike, So happy to hear this, thanks for sharing your experience. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• C

  Cody Cunningham
  1

  I don't understand why this location is only open when I'm at work. Not open on Saturday? What?!?

  Response from the owner

  Hi Cody: I understand this can be frustrating for you. We do have some other locations in the area. You can go to https://locations.key.com/search.html?type=2711&q=Mcminnville%2C+OR&type=2711 and find the nearest branches. ^KeyBank Customer Care