KeyBank Lamar St, Broomfield

KeyBank Reviews

• A

  Aaron Higa
  5

  I have never had any issues with my home town branch or my current branch. In fact, years ago I had a fraud withdraw $500 from my account. Keybank covered the lost amount. But, I am reviewing specifically for this location and this employee. Karishma Mavadia quite literally just saved my first time house purchase by supplying digital images from the ATM that general customer service dragged their feet with. She went above and beyond. I cannot thank her enough for her efforts today and hope she sees this and this branch recognizes her efforts!

  Response from the owner

  Hi Aaron- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• S

  Scott Stilling
  5

  I bank regularly at this location, and the service is always great. The staff is friendly and helpful. Jessica is the best! She's always able to make an appointment in my time, and is extremely helpful and knowledgeable with all of the products. I wouldn't want to bank anywhere else.

  Response from the owner

  Thanks for the kind words, Scott! We're happy to have you as a KeyBank client. ^ JJ

• J

  Jenny S
  5

  I spoke with Annie today, and I have never had a more pleasant and positive banking experience. Annie was friendly, understanding, knowledgable, accommodating, and made me feel like the most valued customer in the world. The customer service I received was over the top and way above expectation! By the end of being there I had every possible banking question answered that I could possibly think of. Thank you!!

  Response from the owner

  Hi Jenny, thank so much for letting us know about your experience today with Annie. We really appreciate you taking the time and I will forward this to her supervisor. Thanks again and have a great week!!! ^LH

• D

  Dble EEE
  1

  Stopped in to make a deposit on a Friday afternoon and three employees huddled in an office hollered out, "we will be right with you". I went over to the teller area where no windows were opened to wait for assistance. After several minutes, one employee came over to say it would be, "one more second" then went into the back then came out and said the same thing again. By now, I have been put off three times and still not helped. (The three employees were not with another customer). I ended up walking out without being helped. Nobody noticed or tried to stop me. I will be closing both my business accounts.

  Response from the owner

  Hello Elaine, thank you for getting in touch. We are sorry to hear about your experience. We understand that having to wait for service can be frustrating. You have a wide variety of options to conduct your banking including, online, ATM or over the phone. No need to wait at all! Hope this helps. Please let us know if you require further assistance. We value your business. Thank you!^CH

• G

  Gretchan E
  1

  one star is too many for this Key Bank teller, Connie. THE MOST unfriendly person as well as professional I have ever encountered. She was snide, sarcastic, unhelpful and just plain rude to both my mom and I. We were just making a very large deposit. I will never go back to this KeyBank location. The Louisville KeyBank personnel are the best most friendly helpful professional bankers ever that seemed like they would go beyond the norm to help a customer. The Broomfield Connie was the worst ever and has ruined Broomfield's KeyBank opportunity for my business forever, despite the convenient location.

• R

  Reid K
  5

  I've been extremely happy dealing with Trent, Mike, Jessica, Ricky, and Annie. They are always willing to go the extra mile to help me.

  Response from the owner

  Thank you, for your employee/branch experience feedback Reid. ^JL

• J

  Josie Echevarria
  5

  I had an issue with my check getting deposited into my account. I was upset but Jessica had great customer service and got the situation handled quickly.

  Response from the owner

  Hi Josie: Thanks for the great rating and review, we really appreciate it. Have a great week!! ^LH

• J

  Junaid Jawed
  5

  I'm changing my rating the first time ever someone greeted me with smile in this keybank was JASSICA I'm giving her 5 star great customer service

  Response from the owner

  Jawed, thank you for your Broomfield Main Branch employee experience feedback! Use the red key. ^JL

• K

  K T
  1

  Had a very negative experience here. Went to a different branch and they helped me right away. The employees there need an attitude check.

  Response from the owner

  Hello K T, This isn't the type of review we like to see, but thank you for taking the time to let us know your experience. I will forward this to our Branch Experience Team for review. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• J

  JerryD JerryD
  5

  Best customer service ever best bank ever.

  Response from the owner

  Hi Jerry, thank you for the 5-star rating and review! We have sent your kudos over to the branch, hope you have a great weekend. ^PR