KeyBank W 44th Ave, Denver

KeyBank Reviews

• K

  Keith Sizemore
  1

  So let's talk about this company. So I'm overdraft twice, the third time was on them. They saw what my account was at before they took the money out knowing it would put me in overdraft. They did it anyway. So I had someone who they know deposit my check for me because I injured my back again. They told my person that since I've had overdrafts that I would have to wait 5 days really. Oh by the way at the time I had over three hundred dollars in my account. I called to talk to the manager wont be in until next Thursday. Must be nice, let the crazies run the institution. So my personal opinion they don't care about their customers who have been there over two years. They must really hate the veterans cause I am one. Why do you think there at a 2.3 rating cause they are not a good bank.

  Response from the owner

  Good Morning Keith, I understand that it can be upsetting any time a fee is charged. If you have any questions about the fees on your account, I'd be happy to answer them for you. Please send an email to [email protected], including your full name, phone number and reference case #52826. ^LH

• O

  OBEYCALI12
  5

  This guy named Antiono Is a great guy always very welcoming when I go Inside thanks man

  Response from the owner

  Hello, thank you for taking the time to provide us with your 5-star rating and review. We appreciate your feedback and hope you have a great day. ^PR

• T

  ThePjuarez
  1

  They are the WORST bank I have ever dealt with. They cancelled my recurring payment to Verizon claiming it was a false charge....a phone payment. Not only were my phones turned off, but they cancelled the card and I had to replace it via mail. They gave me a temporary card that is ONLY good for atm use. A couple months prior to this, they did not mention that the overdraft protection cost me money. When I went to cancel the guy acted like he had never heard of such a thing. I also had to come in more than 5 times to resign and sign loan documents because they kept screwing up. Nobody here is in any way helpful do not use this Bank ever

  Response from the owner

  Hi, I’m sorry to hear you had this experience, if you would like to share any additional information please send your feedback to us at [email protected] Please include your full name with a contact phone number and zip code. Thank you. ^JL

• l

  lindsy roberson
  1

  I used to be a teller at a bank and worked the drive thru. This bank has ridiculous wait times and the customer service sucks. Have a sense of urgency for god sake. There is no need to wait 30 + minutes just make a deposit.

• B

  Bald hobbit
  1

  They wouldn't let me wire transfer my OWN money without 2 forms of ID. They told me it was for my protection. But then they let me withdraw all my money with one ID. Thanks for looking out for ME.

  Response from the owner

  Good Morning, thank you for getting in touch. We are committed to protecting our clients and accounts security and therefore ask for picture ID. We apologize for any inconvenience this may cause you. Thank you.^CH

• T

  Travis Marque
  1

  Very slow service! No one at all at teller stations.

  Response from the owner

  Hi Travis - We appreciate your feedback and will pass this along to our branch experience team. If there's anything more we can look into, please email us at [email protected] with more details and include case #72649 in the subject line. ^SH

• C

  Cindy Cannon
  1

  DO NOT BANK AT KEYBANK. All they care about is how many fees they can charge. If you are hacked or have a life crisis they do not care they will charge a fee. $1,000. In fees and no one can help you. No suggestions just treated Very poorly and told to go elsewhere. BEWARE to watch a loved one especially a highly educated parent go through this is insane. They post your cash after all Dailey activity. The list goes on. Checks that come in on the 1st post on the 4th. Wrong.

  Response from the owner

  Hi Cindy - Is there anything we can help with? Please send an email to [email protected] with additional details. We would be happy to see what we can do to help. Thank you. ^JF

• D

  Diamond Martinez
  5

  Mirium (sorry if misspelled) is so helpful with everything that I needed, then another time a gentleman helped me (1/13/17) he was so friendly, he really made my day a lot better. I hope soon enough you expand to other states.

• T

  Takem Out Tree Service
  1

  Worst bank ever ashamed I ever stepped foot in there. They have a way of just stealing money right out of your account and you can do nothing about it do not recommend this bank

  Response from the owner

  We're sorry to hear you feel that way. Can you let us know what lead to this review? We would be happy to help out. Just send us an email to [email protected] ^ JK

• J

  Jacob Fox
  1

  Look at the reviews for yourself- this bank is trash. Don't spend money with a trash institution