KeyBank N Colony Rd, Wallingford

KeyBank Reviews

• J

  John Bubier
  5

  Outstanding customer service while setting up merchant services for a small business. The team walked me through the process, answered all of my questions and followed up. Shout out to Jessica, who was extremely knowledgeable, professional and patient. I would highly recommend to any small business.

  Response from the owner

  Hi John, thank you so much for this great compliment! That is what we like to hear. We will forward your feedback to our branch colleagues. We are happy to help if you need us in the future. Have a great day!^CH

• S

  Shane Seebeck
  1

  The banker I dealt with was very rude. She was not wearing a name tag and I forgot to ask for her name before I left; however, she did have a prominent English accent. I usually go to the Plainville branch but I was in the area and needed to deposit a large amount of money. She was almost reluctant to accept my cash and began asking very invasive questions such as how long I have been banking with Key Bank as well as my occupation- both of which I answered. She then took my license, looked me up and claimed that my name was mot found in the system and proceeded to ask me for my social security number to which I kindly declined to give. I urged her to please check the system again as I frequently deposit cash at Key Bank to which she was able to find me. She then proceeded to ask me if I wanted to cancel my debit card with the bank citing that I only use my card about twice a month which I found very odd. After so, she as very off-putting but despite this I was still being very kind. At the end of the transaction, I told her to have a great day and proceeded to thank her to which she walked away without replying. I get that we all may have bad days, but there’s a time and a place- and being unkind to a paying customer left a genuinely bad taste in my mouth about Key Bank. I will consider withdrawing all of my hard-earned cash and banking elsewhere. What a horrible representation of the business. Unbelievable.

  Response from the owner

  Hi Shane, This certainly isn't the type of experience we want our clients to have. Thank you for taking the time to let us know about the experience. If you would like me to have this escalated for you, please send an email to [email protected], including your full name and phone number. Also, please reference case #65726. Thank you! ^LH

• P

  PULGARCITO!
  1

  Not about verifying ID; it is about the scanner of Connecticut ID or License only. Key no cash check with current USA Passport and Gov ID even when check verified good by maker. Killer of Commerce here. Peacefully tried to cash check on day two before filing papers; arrested. Personal accounts probably good but Key is an Interstate Commerce Killer. Bad service smells; haughty. Go back to Cleveland Ohio please‽ May God help us.

  Response from the owner

  Good Morning, I understand that may have upset you not being able to cash a check. It is at the branch's discretion on how they assess risk; especially for anyone, we don't have a banking relationship with. This can include changing bills or even cashing an endorsed check. In today's world, risk assessment like this is not an uncommon practice. ^LH

• F

  Franklin allen
  1

  We Applied for a personal loan for my wife Emergency dental work got denied after opening 2 accounts with a lump sum deposit ,our credits 100% income high no reason to have gotten Application turned down,no letter nothing all communications stop on the banks behalf after opening our accounts doe! ("Weird but No biggie!! Don't recommend key!)

  Response from the owner

  Hi Franklin, I'm sorry that you were declined for the loan. Please know that there are several variables that go into making a credit decision. You will receive a letter explaining the decision. If you have any questions, you can call the number that will be included. ^LH

• M

  Michael Melillo
  1

  The absolute worst service I have ever received from any banking institution in my life. Dealing with this key Bank is a financial nightmare. Imagine putting your own cash into your personal account only to find out that your account is on hold when you try to retrieve it. They talk in circles never actually helping you solve any problems! Please save yourself the misery and dread of banking with people who are not capable of controlling your finances and do your banking with a real and honest financial institution.

  Response from the owner

  Hi Michael, I understand your concern regarding deposit holds. Hold time on checks may vary, depending on several factors. Please review our Funds Availability Policy at this link. https://www.key.com/about/meetkey/about-key/disclosures.jsp or stop by your local branch. Thank you. ^LH

• A

  Alyson Snyder
  1

  I was at the Key Bank on Route 5 in Wallingford today. I was cashing my paycheck, but I am not a customer. The staff there failed to inform me that they were going to take over $7 out of my check since I did not have an account there. The check was through their bank. I am really irritated that I was not given the option to take my check somewhere else. If I had known there was a fee I would’ve waited to cash my check. It is not even posted from the drive thru window. I will never bank there again and will never open an account there do to poor customer service.

  Response from the owner

  Hi Alyson- We always disclose any charges before they are assessed, and I am sorry to hear that the charge came as a surprise. I am going to forward your comments on to the Wallingford branch. We're truly sorry for any inconvenience. ^PG

• B

  Bobby Hannafey
  5

  BEST BANK OF WALLINGFORD!! Great service!!

  Response from the owner

  Hi Bobby, Thank you so much for the great review, we really appreciate it and I will forward this to the branch. Have a great week!! ^LH