KeyBank Egypt Rd, Norristown

KeyBank Reviews

• T

  The Amber
  1

  I called the branch today and the "Branch Manager" was VERY rude. I had simple questions about ATM limits and he was VERY DISMISSIVE. He said it's $500 but THEN he said it depends on what type of acct you have so I simply wanted him to pull up my acct to double check and he said the same thing over again so I asked him AGAIN to pull up my acct and he had an attitude. I just had to hang up and get cash from my other acct. I was in the process of buying a car so I needed to get cash immediately so I couldn't wait around for him. I won't be visiting or calling this branch again. I will stick with Malvern.

  Response from the owner

  Hi Amber - Oh no! We're sorry to hear about your experience. We'd be happy to pass this along to the branch for review. If you still need assistance, or there's anything additional we can help out with, please send us an email at [email protected] with more details. ^SH

• P

  Peter Beehler
  5

  Fran is the most customer focused bank manager I've ever met. I've been with them for 20 years when they were first Harleysville bank and then First Niagra. Don't like the bigger banks, but Fran gives me such incredible customer service, it still feels like a small bank. If you own a business or need real customer service, can't beat this branch.

  Response from the owner

  Hi Peter, Thanks so much for the great review and feedback, we really appreciate it. Have a great summer!! ^LH

• T

  TSUNAMI
  1

  The guy with the Black Mercedes AMG Wagon likes to tailgate me and drive recklessly down Egypt Rd. I'm a customer at this branch with multiple accounts and appreciate all the help Bill has given me over the years. But starting next week i'll be moving my accounts to another bank. I don't wanna go into a bank and have to pretend to be friendly to someone that puts my life in danger on a daily basis.

  Response from the owner

  Hello, I'm sorry that you feel that you have to change branches because of this. I will pass this along to our Branch Experience Team. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• D

  Dawn R
  5

  I absolutely love this branch. I have been with Wellsfargo for over 20 years and with Key Bank for under 10 and hands down Keybank (this branch) is the best customer service I've experienced. I don't feel like a number, They know me as soon as I come in, all very friendly. I miss Fran and William but Crystal has been very helpful thus far, she is very welcoming and proffesional .

  Response from the owner

  Thank you for such kind words, Dawn! We are happy to have you here at KeyBank. If there is ever anything we can do for you, just let us know. ^ JJ

• C

  Crystal McGay
  1

  My mom was a customer at this bank..and my payee for ssi...since the bank took over first Niagara we've had one too manu issues with them..they dont care of an account holer is sick to the point they cant take or communicate with someone else...my mom went through stage 4 lung cancer and all kinds of test...at this point she can barley walk. She has tp use a walker 24/7 and needs help everyday. My account for ssi is on her account and even though she cant talk normal we still have problems with this bank.. They tell you not to get angery or talk to them the way you should but yet then they have nerve to hang up on you cause your getting pisted off at soemthing that is on there end... Key bank sucks and has horrible customer service plus they cant speck correct English... Wow just wow...

  Response from the owner

  Hello Crystal, thank you for getting in touch. What you have described is not the type of experience we want our clients to have. Is there something we can do for you? Please email your full name, billing ZIP code and phone number (not the account number) to [email protected] and reference case# 26657. Happy to call and review your concerns. Thank you.^CH

• C

  Cadence Hall
  1

  The Branch Manager, Fran Fusco was extremely rude and unprofessional. I would not recommend going to this branch what so ever.

  Response from the owner

  Hi Cadence, I'm sorry that you had this experience, and thank you for taking the time to provide your feedback. I will forward this to our Branch Experience Team. Let us know if you ever have any questions/concerns, we're happy to help. ^LH