KeyBank Transit Rd, East Amherst

KeyBank Reviews

• J

  Joy
  1

  I was charged a fee for a pending transaction, that I should not have been charged. The transaction was pending and I got the money in right that same day. Customer service would not remove the fee. They just rudely told me if I don't get money in to cover the fee I will be charged again. At my primary bank (Bank of America) if there is pending transaction and you put money in before it clears all is fine. You would think with covid and so many people struggling this would not be a issue. I can only come up with is that Key bank is greedy! I'm very disappointed. Most or all companies are willing to go above and beyond especially right now, not Key bank. Just a heads up for anyone else out there that has a Key bank account.

• T

  Tom Cloen
  5

  Andrea truly went out of her way for us. Thank you so much

  Response from the owner

  Hello Tom - Thank you for sharing your experience with us and the 5-⭐ review! We will share this with our branch partners as well. Have a great evening. ^DD

• S

  Shannon Skowron
  1

  I tried to make my final car payment online. Key Bank won't tell you but if you do, they will NEVER give you a lien release. You have to go to the branch, take the same money out of your Key Bank account in person and pay it there, same money from the same account, exactly what you would do onlinw. They don't tell you that they won't send you a lien release. I guess it was a good thing I called although the customer service rep. even said that it was ridiculous, but "that's the way it is".

  Response from the owner

  Hi Shannon, I apologize you were told the information that you were but I assure you that regardless of how your car payment is paid off you will receive a lien release. If you need help with anything just let us know. ^ JJ

• D

  Dallas Edmiston
  1

  Worst customer service ever by a financial institution. This review covers not just the local branch, but their phone customer service support system as well. Short version: the local staff and phone staff were completely inept at assisting me with a basic function of closing my accounts when I moved from western New York. I expect more from a major financial institution that I trusting to manage money and provide appropriate customer service. Complete failure!

  Response from the owner

  Good Morning, This certainly isn't the type of review we like to see and thank you for taking the time to provide your feedback, we do appreciate it. I will forward this to our Branch Experience Team for review. ^LH

• J

  John Mahoney
  5

  Great customer service Online app works amazing

  Response from the owner

  Hi John - Thank you for your feedback! We're glad to hear you're enjoying our mobile app. Have a great day! ^SH

• T

  Tom Hurley
  5

  Judy Mccauley and her team are approachable, friendly and eager to assist.

  Response from the owner

  Hi Tom: Thanks so much for the great rating and review, we really appreciate it. Hope you have a Happy New Year!! ^LH

• G

  Gineen Frenning
  5

  Patty was amazingly helpful and kind today and offered multiple solutions. Thank you!