KeyBank S Wenatchee Ave, Wenatchee

KeyBank Reviews

• S

  Shawn Nolen
  5

  I have banked at Wells Fargo, and cashmere valley and I'm so glad I bank with key. My personal accounts of Wells Fargo that left a long lasting impression was unfriendly and too many fees. My personal accounts of cashmere valley was I felt like they had there nose up in the air so far they couldn't see, big fish in a small pond mentality which is very off putting to me. But with key I feel like a truly valued client and that means a lot plus if I'm anywhere in western Washington I have no problem finding a ATM. Thank you key bank for all you do and I highly recommend them to you too👍

  Response from the owner

  Hello Shawn, thank you so much for taking the time to provide us with your 5-star rating and review! We will be sure to forward this kudos over to the proper area. We hope you have a great weekend 😄. ^PR

• C

  Cheryl Cooper
  1

  This bank did gave me the impression that they were not at all interested in my business. I had an extensive wait for the personal banker only to have them leave before talking to me.i was bumped to the lead teller who did not give me any confidence that they knew how to talk to a customer. Not impressed at all with the professionalism at this branch.

  Response from the owner

  Hi Cheryl - Thank you for sharing your experience with us, and we will forward your concerns to the Branch Management Team. Feel free email us at [email protected] and let us know if you have any additional concerns or details on your experience. Please include case# 72829 in the subject line. Thanks. ^DD

• x

  xiu chen
  1

  You need to prepare to get rip-off, cause their fu&kup system will not keep you most updated information for you, and their teller are always assface. If information you see on you end and information they claim are totally different, and the reward program that they have will not refunded any fee back to you if you not use it or closed account. What the way to run business.

• C

  Conrad Amavisca
  1

  I can't even width draw money from my account with my ID, and they still required me to fill out this little paper form when I got to the drive through. I don't know my account number as my account was created by Washington ESD. And then one idiotic customer of theirs went the wrong way as I tried to use their ATM but that lane is so narrow that it can only fit one car, then I was forced to use the drive through. Other banks I used allowed allowed me to width draw using my ID, but they asked for my Social Security number so I just left.

  Response from the owner

  Conrad, please see this link for your Washington benefits card status & tracking https://www.key.com/business/key2benefits/prepaid-card-status.jsp If you need additional help call 1-866-295-2955 Option 1: This takes you to the below options: • 1: activate card, obtain balance, review recent trans or other information • 2: dispute transaction, status on dispute • 3: report card lost/stolen (not received) Thank you. ^JL

• A

  Amanda Andrew
  5

  Friendly staff, very knowledgeable and able to answer questions in depth so you the customer can feel more confident in banking with them. They are committed to their customers and I couldn’t be more happy with our decision to bank here, both personal and business.

  Response from the owner

  Amanda -Thank you for the shout-out! I'll be happy to pass your kudos along to the branch! ^CS

• B

  Baillee Wilson
  1

  Tellers are very kind especially if you're just trying to do standard banking operations. Once you try and do anything beyond that, they treat the situation as if they don't know how to properly handle it. Something needs to change at this key bank because every other key bank I've personally went to had been more than helpful about everything. If you're looking to bank in the wenatchee valley, I strongly urge you to NOT bank here unless all you need to do is use the bank as a glorified ATM. I'm glad I never have to go here again

  Response from the owner

  Hi Baillee, we are sorry to hear about your experience and would be glad to assist. Please email [email protected] with any questions or concerns, along with your phone number. ^PG

• M

  Mc Review
  1

  Unlike my other bank payments take forever at key bank to process. Have had my card hacked with this company also and it took a month to get my card. And they don’t answer the phones at the branch. Will be closing my account ASAP.

  Response from the owner

  Hi Joe, thank you for getting in touch. We are here to help and would be happy to look into what happened for you. Please email your full name, billing ZIP code and phone number to [email protected] if you need assistance. Please reference case# 28386. Thank you.^CH

• K

  Kelsey Farias
  1

  Not pleasant people, not good with follow ups and just all seem miserable in there. They take forever to assist when in there too.

  Response from the owner

  Hi Kelsey: This is not the type of post we like to see. Thank you for taking the time to provide your feedback, we do appreciate it. I have forwarded this information to the Branch Experience Team for review. ^KeyBank Customer Care

• x

  xiu chen
  1

  Worst banking experience ever, why am I open account with this stupid bank at the first place, so mad at myself for not doing any research.

  Response from the owner

  Hi Xiu, we're sorry to hear this and we would like to know what we can be doing better. Please email us at [email protected] with the details. ^PG

• S

  Steve Pasion
  3

  Some tellers are very friendly and professional

  Response from the owner

  Steve-We appreciate the feedback. If you don't mind sharing we'd love to hear how we can improve. Please send any details to us at [email protected]. Thank you. -KeyBank Customer Care