KeyBank Commercial St, Salem

KeyBank Reviews

• K

  Kamille L
  1

  Really poor experience with this bank. I went in 2 months ago to open a checking account with the $300 incentive. I'm not good with this stuff so I sat down with an associate to make sure I did everything right. He explained I needed to make a $500 direct deposit each month to get the incentive and avoid paying a fee. I changed my direct deposit at work to deposit $250 per pay period. After 2 months I still haven't received the incentive. When I called about it I was told it should have been a one time deposit of $500 so I did not qualify for the incentive. I went into the branch and the man working completely wrote me off, I said I would be closing the account because I'm disappointed with the situation and he shrugged. When I withdrew my money they were going to charge me $8 for a cashier's check. Keybank wasted a ton of my time and only made an effort to take money from me. They obviously don't care about keeping customers.

  Response from the owner

  We're sorry to hear about the issue you had with the account opening promotion, Kamille. If there is ever anything we can help you out with please let us know. ^ JJ

• R

  Richard Bruce
  1

  This branch of Key Bank has a VERY unprofessional manager. Likes to insult me on more than one occasion. If I could give less than 1 star, I would. I recommend ANY other bank (or at least branch). They also ripped me off of the "Come bank with us promo". NEVER got my $300 for a new account. I honestly have to say that this branch of Key Bank is abhorrent and just plain "nasty".

  Response from the owner

  Richard, I would be glad to forward your response for review, we will need some additional information regarding your concerns. Please email this information to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• T

  Tracy
  1

  I’ve been a KeyBank customer since 2009. I made an appointment with Ryan Swenson on October 30th to accept a car refinance offer that was emailed to me. I went in, signed papers and we started the process. On November 13th I met with Ryan Swenson again to sign one last document. He let me know that everything should be finalized by the 16th or 17th. I emailed Ryan on the 18th at 10 am to get an update. I received a call back on the 19th at 9 am. Ryan stated that there were notes from his finance team and he seemed to be reading them for the first time with me on the phone. He stated something along the lines of ‘tried to call OCCU but the hold time was too long, requesting customer call to get the payoff amount’. Ryan stated that normally isn’t their policy. I asked Ryan to give me the number of the finance team, so I could call them to let them know I wasn’t going to do their job. Ryan said he had time that morning and would take care of it for me. I got an updated email from Ryan at 10:28 saying he was able to reach OCCU and was successful. Completed in 1.5 hours! I went back in to the bank to sign final documents November 23rd. I met with Ryan Mosgrove, the Assistant Vice President Branch Manager. I was looking forward to speaking to him about my experience. When I got there the loan documents weren’t correct. The loan amount was more than I requested. I asked him to correct it and he stated that would delay things even more, he wanted to submit the incorrect loan amount and said they would just deposit the extra money into my account. He wasn’t concerned about the extra interest I would have to pay, along with a higher payment due to this mistake. I declined and said I want it corrected. I then made another trip back to the bank, once the documents were corrected. I tried to have a discussion with Ryan Mosgrove about how frustrating this situation has been and he looked at me with a blank stare... At no point did I feel like Ryan heard me or was listening, I felt completely disrespected! After banking here for so long, I will be closing my accounts with KeyBank. I don’t trust them, and don’t appreciate being treated like garbage!

• J

  Jason Ruby
  1

  Now I know why they get low ratings. This place took more than two months on a HELOC and cannot seem to get their paperwork in order. Still haven't completed it. I've spoke to the Manager at Commercial branch that I might go with some one else because of them not doing their job. His reply: "Ok" Told them they have really not shown customer service or the initiative to get this loan closed. Credit and equity are not the problem. Just them and their failure to do timely paperwork and important information sharing with the customer. They must not need your loans!

  Response from the owner

  Hi Jason, I'm sorry for the experience you had with that branch. Thanks for taking the time to provide your feedback, we do appreciate it and I will forward this to our Branch Experience Team for their review. Let us know if you ever have any questions/concerns, we're here to help!! ^LH

• A

  Adam Wright
  1

  Asked the branch manager if my routing number had recently changed two weeks ago because I was setting up direct deposit and was told no it hadn't. Payday today, no money because my routing number had in fact changed. Highly recommend staying away from this branch. If the branch manager is just going to make up an answer to a simple question instead of verifying it I can imagine the tellers are not trained very well.

  Response from the owner

  Hello Adam, What you described definitely sounds frustrating. I would like to check into this for you because our routing numbers have not changed. If you could please send an email to [email protected] including your contact info, I'll give you a call. ^KeyBank Customer Care

• M

  Mercedes Koontz
  1

  If I could give a zero I would. The worst experience I have ever had with a bank! Debit transactions pend for 2-4 days even though they should go through immediately. I bought something on amazon 2 WEEKS AGO and the charge just went through today. It also went through 2 weeks ago but for some reason the money was returned to my account so amazon had to take it again. I can’t believe I decided to trust my money with this bank. I have paid more in overdraft fees than I did on gas in my car this month. I always make sure that I have enough money in my account to cover the transactions I have pending but some how my account always overdrafts. Last week they took $60 from my account saying they never got my opening fee even though I have proof that they did but no one can tell me why they won’t give me the $60 back. Extremely unprofessional. They say you have until 7 pm the day of the overdraft to fix your account to avoid the over draft fee but that is a lie. As soon as I get paid I will be removing all of my money and closing my account. This has been the most stressful month of my life. I would not recommend even my worst enemy to use this bank.

  Response from the owner

  Hi Mercedes- That is definitely not how we want you to feel banking with us. We would be happy to see if there is anything we can help with. Please send an email to [email protected] with more details and your information. Thank you. ^JF

• V

  Vincent Clary
  5

  I hear these people write about these bad experiences, but I have been there for over two years. It's been great. The are always friendly to me and know about me. If they can not do what I want they try to find something they can do to help!!

  Response from the owner

  Hi Vincent, Thank you so much for taking the time to give us a 5* rating and review, we really appreciate it. Have a great weekend!!! ^LH

• R

  Rachael Spada
  1

  I dread banking here. Zero stars.

• J

  James Watson
  1

  Been with key bank for years never had such horrible customer service

  Response from the owner

  James, what happened? If you don't mind sharing please send more information to us at [email protected] please include, your full name with contact phone number and zip code with your response if you'd like to get in touch. ^JL