KeyBank Main St, Hamilton

KeyBank Reviews

• C

  Carey Marie
  1

  The ATM is constantly out of order. So, I stopped going to this location.

  Response from the owner

  Hello Carey, thank you for your feedback. We'd be happy to forward this over to the proper area for review. ^PR

• J

  Judy Worley
  3

  I was at ATM getting cash and while I was still at the machine my card was retracted. I went to the bank on the next business day and was told that even though they had my card, Key Bank’s policy is not to return it to the owner if it is not a Key Bank card. I had several forms of ID, but it made no difference. IT IS KEY BANK POLICY. I immediately called my bank, Chase, and requested a new card, which is being sent to me in 3-5 days. I am thankful that my bank is JP Morgan Chase. Key Bank was very unhelpful and inefficient.

  Response from the owner

  Judy, we apologize for the inconvenience and understand that it's frustrating having to wait for a new card from your financial institution. However, it's important to protect all clients including non-clients against potential fraud. Thank you. ^JL

• C

  Chris Monnin
  2

  I attempted to cash a large check, told to come back. Treated poorly and mocked exiting the bank. After 25 years, I deserve better.

  Response from the owner

  Hi Chris, I am so sorry you had this experience. I will certainly be forwarding this to our Branch partners. If you would like to have someone give you a call, please, send an email to [email protected] including your full name and phone #. Also, please reference case #61246. Thanks!! ^LH

• E

  ERS Tech Reviews
  5

  Usually in and out pretty quick. Never had any issues to my knowledge.

  Response from the owner

  Hi there - Thank you for your feedback! You can add travel notes to your cards via our mobile app for consumer cards. 1. Select the account of the card you wish to add the note to. 2. Tap the Actions button. 3. Tap the Manage Cards button. 4. Select Add Travel Notes and enter your details. For business cards, you can chat in via online banking, and we'd be happy to add the notes. Hope this helps! If you have any more questions, please email us at [email protected] and include case #64648 ^SH

• W

  Wendy Jaa
  3

  It's a decent bank, but the service is so incredibly slow that you can't believe you're in the drive-through.

  Response from the owner

  Thank you, for your feedback Wendy. I will forward your comments to the appropriate area. ^KeyBank Customer Care

• A

  Amy Morgan
  1

  Constantly occurring charges and overdraft due to checking fees that I wasn't even aware I was going to be charged for not keeping a 250$ DAILY balance !!

  Response from the owner

  Hi Amy: I understand being charge a fee is upsetting. I would be happy to give you a call to see if you have the right account fit and answer any questions you may have in regards to fees. Please send an email to [email protected] including your phone number and I'll be in touch. ^KeyBank Customer Care

• R

  Robert Holmes
  5

  Easy access in Kroger's parking lot