U.S. Bank Branch Main St, Hamilton

U.S. Bank Branch Reviews

• S

  Scarlett Says
  1

  Stood waiting at the teller line for 15 minutes without even being greeted. I was the first person in line and no one else was being helped. No tellers whatsoever at the teller window yet the lobby is open. Multiple people in line behind me for ten minutes or more with no service. Bank manager just sitting in her office. There was one teller with her back to the teller window fully ignoring every single customer that walked in with zero care. Just continued staring out the drive thru window whether there were cars waiting or not. I finally just walked out. Will be calling corporate to report no service no staff no care. If you don't have ANY tellers I think it's basically a no brainer that you DON'T open the lobby. Or maybe the drive thru window teller could at least say hello to customers that have been waiting for 15 minutes instead of purposely turning her back to us and ignoring us just like the bank manager. what a terrible excuse for customer service.

  Response from the owner

  We’re sorry for the poor service, Scarlett. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4204. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jenna Steed
  1

  We were told to make an appointment for services since appointments are given priority over walk-ins. However, when we came for our appointment, we waited for 15 minutes while Crochelle helped walk in clients and Brandon was with someone. No one acknowledged us as we stood in the lobby, even though Crochelle stood directly in front of us and then walked directly behind us to get back to her office. Nor did Crochelle offer to help us once all of her walk in clients had left. Instead, she went to her office to sit and left us waiting in the lobby. Extremely poor customer service that seriously makes me rethink banking here.

  Response from the owner

  Good morning, Jenna. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location weren't good. I can certainly understand your frustration. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4815 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• M

  Megan Fry
  1

  I will drive out of the way to avoid this location. I have never been through a slower drive through. One simple deposit can take 45+ minutes because of the line. Definitely take the few extra minutes to drive to the Court Street location.

  Response from the owner

  Hello Megan, we appreciate the time you have taken to share your feedback about the branch. If you would like to discuss your experiences further, please email your phone number and reference #7693 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• J

  John Z
  1

  Use to enjoy coming here but now i hate it line is always backed up because they have to walk over to counter from drive thru window And they close at 4 everyday i can barely make it home from work by 4 so i cant even go most the time when i need to to pay on loans glad this isnt my only bank account or i would be screwed

  Response from the owner

  Thank you for sharing your experience with us, John. I know our recent changes may be an inconvenience for our customers, please know we're doing our best during these unprecedented times. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

• t

  thomas Gassert
  1

  This location is by far the worst i have been to. Slow and everything seems to be an inconvenience to them. I drive to any other location now just to avoid this one.

  Response from the owner

  Hello Thomas, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• T

  Tyler Ertel
  1

  Absolutely terrible. The ATM is always broken plus their system glitches causing funds to be miss ran.

  Response from the owner

  Hello Tyler. We are sorry to see that this has been your experience. If you are missing funds from a transaction, please give us a call at 800.872.2657. Bankers are available anytime and will be happy to open an investigation into the missing funds. If you run into a future issue with an ATM, please send us an email to [email protected] with the location and we will be happy to report the issue for maintenance. Thank you. ^Ryan

• J

  Jan Rees Hampton
  1

  One of the worst drive-thru experiences...always backed up and exceedingly slow!!! Would not recommend this location 🤨

• R

  Rebecca Strother
  3

  Website says Main Street building is closed today, and that Court Street building is open. But Main Street building is open and Court Street was closed.

  Response from the owner

  Good morning Rebecca. Thanks for taking the time to leave a review. The Main St. location was previously closed, but the drive up reopened 11/30. The Court St location is open for drive up as well, but they do close from 1:00-2:00 for lunch every day. I hope that helps. Take care and stay safe. ^Heather

• H

  Hoppy Poppy
  4

  A bit slow but no issues ever