KeyBank W Railroad Ave, Shelton

KeyBank Reviews

• J

  Julisa Gonzalez
  5

  The people at this Bank are the most amazing individuals I have ever had the pleasure of dealing with out of any Bank I dealt with in the ever. Jessie, Lonni Tracey and everyone there is so helpful, personable and and they really go out of their way for you. You can tell they truly care about their customers. I will never Bank anywhere else :-)

  Response from the owner

  Hi Julisa, Thanks so much for taking the time to provide such a great rating and review. I'll pass this on to the branch. Have a great weekend!! ^LH

• J

  Julisa Gonzalez
  1

  THIS BRANCH DOES NOT CARE ABOUT ITS CUSTOMERS AND THEY TREAT PEOPLE LIKE COMPLETE TRASH, IN PARTICULAR THE BRANCH MANAGER, JESSE AND ANOTHER REP NAMED LONNIE. BECAUSE OF THOSE TWO INCOMPETENTS, I ENDED UP IN THE HOSPITAL. I had originally spoken to Lonnie and left several messages for the branch manner to call me back because KeyBank decided to randomly put an Internal extended hold on my payroll check that lasted over 7 days. I never even got past the messages because Jesse never bothered to return any of my phone calls, despite the urgency of the issue because I needed to get my medication and see my doctor, but I could not do that without getting access to my funds. The branch manager never called me back and all the did was relay a message with Lonnie to tell me that he could not do anything for me and that jerk never called me back despite me leaving several urgent messages. Now, I'm in the hospital and I'm about to sue this bank!!!!! I was planning to purchase my first home through KeyBank because my friend banks here and she recommended them. However, that's not going to be happening anymore. Maybe it's a race thing because I don't know why they would not even return my calls or even attempt to try and help me. I will be closing my account with this bank and never bank with them again. This bank is completely unprofessional and as far as I'm concerned, completely unethical.

  Response from the owner

  Hello Julisa, we apologize for the experience you have had. We are here to help and we would like to look into what happened for you. Please send an email with your full name, billing ZIP code and phone number (not the account number) to [email protected] and reference case #23749. Our escalation team will reach out to you within 2 to 3 business days. Thank you.^CH

• B

  Beth Knapp
  5

  I have had nothing but positive experiences with this branch. I’ve had Key checking accounts for well over 15 years, opened in Belfair but choose to use this branch whenever possible as my home branch tends to annoy me by trying to sell me different accounts, cards & services every time I visit and have even felt as if my privacy was violated by asking questions that I felt were too personal. All in all, Keybank has served me well over the years, I just prefer to deal with certain branches when I need to actually go in to speak with someone.

  Response from the owner

  Hi Beth - Thank you for the 5 stars. We appreciate your long time patronage. If there is anything we can help with please feel free to sen an email to [email protected] Thank you. ^JF

• A

  AF Mareck
  5

  The wonderful folk at Keybank Shelton are patient, experienced, savvy & kind ...you can't do any better.

  Response from the owner

  Hi AF - How can we earn your 5-stars? Please feel free to email us at [email protected] with more information about what's going on, and include case #70233 in the subject line. We'd be happy to look into any concerns you have. ^SH

• A

  Apollo Sheffield
  1

  I bank with key bank between 1997 and 2012. The last two years I banked with them they started coming up with new fees every month and it was a full time job trying to keep them from constantly charging overdraft fees. There was no winning with this bank so I moved my money to a credit union and haven't had a problem since

  Response from the owner

  We're sorry to hear you left us before we had a chance to help you Apollo. If you'd like to share any feedback with us or need any help please email us at [email protected]. -KeyBank Customer Care

• D

  Dave Yantzer
  2

  moved down here from Pierce County last year, salesman sell there bank like a used car, still no $600 in my account and a fee every month. the only thing I like is the online banking and that was probably setup by corporate not the branch

  Response from the owner

  Hi Dave, I'm sorry you had this experience. Is there anything I can help with? If so, please send an email to [email protected] and include your phone number so I can give you a call. ^LH

• J

  Jim Amador
  5

  Have worked with the staff on checking, saving & IRA accounts. Very helpful and professional.

  Response from the owner

  Hi Jim, That's great to hear, so happy that you had this experience. Thanks for letting us know. Have a great week!! ^LH

• U

  U GOT IT
  1

  To cash a check they want your id..adress..phone number...social security..and a reference..what a joke

  Response from the owner

  Hello- Is there anything we can help with? Please send an email to [email protected] with more details. Thank you. ^JF

• A

  Antoinette Card
  1

  Shelton Key Bank hours are incorrect! They close at 4 on MTW. Thanks!

  Response from the owner

  Hi Antoniette! I spoke with the branch and they are open until 5pm on MTW. Please let us know if you have any other questions. Have a great day! ^KeyBank Customer Care

• G

  Gage Taunt
  5

  Charming staff. Helped me with everything I needed to know and what to do.

  Response from the owner

  Hi Gage, thank you for letting us know about your positive experience! We are glad to hear it. Don't hesitate to reach out if you ever need assistance. Always happy to help. Thank you and have a great weekend!^CH