KeyBank Maple Rd, Voorheesville

KeyBank Reviews

• F

  Forest Auto
  1

  Tellers are very customer unfriendly. Key Bank in general is a very good bank for customer service…I have been a customer there for over 2 decades. The Voorheesville Key Bank is the worse branch I’ve ever been to…not just a one time issue..several times for both myself and my wife in separate incidents. There tellers are obstinate and rude…manager totally unresponsive. Try the Guilderland Branch at 155 & 20 for an excellent experience. I

  Response from the owner

  Good Morning, Thanks for reaching out and providing your feedback, we do appreciate it and I will be forwarding this to our branch partners. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• T

  Tracey Adams
  1

  I drove through the drive-thru ATM only to have my bank card stuck in the ATM. I called the bank immediately with no return call (it was 10 minutes after closing). I called the bank again in the morning and was told the card was shredded because it was not a Key Bank card (no fault of mine, their machine kept the card because their ATM was disabled to disburse money). When I finally spoke to a representative, he was very cavalier about my card being destroyed. Beware, if the ATM's disbursement of funds is disabled you will lose your card, if it is not a Key Bank debit card. Very frustrating. I had to order a new card expedited service for a fee. Actually Key Bank IS my bank but thanks for responding.

  Response from the owner

  Hi Tracy, I understand that is a very frustrating experience for you. I'm happy that you were able to get a new card ordered from your bank. Have a great weekend. ^LH

• A

  Ashley Mainville
  5

  I have always had a very pleasant experience with all of the tellers here.

• D

  DaNON Flasher
  4

  Quiet out of the way bank

  Response from the owner

  Thank you, for your Voorheesville Branch experience feedback. Use the red key! ^JL