KeyBank NY, Saratoga Springs

KeyBank Reviews

• S

  Stacy Allen
  1

  Stay away. They charge you crazy fees! They charged me overdraft fees bc I wasnt enrolled in the overdraft thing to come out of your savings account which I didn't even know you had to sign up. Okay signed up then they charge you to transfer from your savings lol and still the overdraft fee. No winning with this bank. I even filed a complaint with federal reserve, hopefully they shut these people down.

  Response from the owner

  Hello Stacy, please email us your full name, ZIP code & phone number to [email protected] & reference case#75171. We'd like to escalate your concerns and will have the appropriate area reach out to you within 2 to 3 business days. Thank you. ^PR

• K

  Kasia Skarzynski
  1

  Ever since being forced over to Key Bank, there has been nothing but problems. The ATM took in a cash deposit, printed a receipt saying there was an error with no amount on it, leaving them to tell us there's nothing they can do. The app is slow to update charges and takes almost 5 days to deposit a check (TDBank is usually in by the next morning, GFN is similar). There's also nothing in place in a basic account to make your card decline a charge if you're out of money. This is a DEBIT CARD. Just wanna make this clear: if you do not choose to change your account settings with them, you can be charged for something when you have LITERALLY NO MONEY. I've never, ever seen this. If you don't have the money, you do not get charged. It's very simple. When trying to ask about this, albeit panicked and concerned, the teller on the phone hung up on us. Been looking to switch banks for a bit and this was the last straw. Terrible company and this location has had a few problematic employees to interact with.

  Response from the owner

  Hello Kasia, thank you for getting in touch. We would be happy to review with you how overdrafts occur and what can be done to prevent them. We are here to help. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 34480. Our Escalation Team will call within 2 to 3 business days. Thank you!^CH

• J

  Jennifer The Mom
  1

  I am literally sitting at the outside drivein and have been waiting for ten minutes to just deposit a check while I can see inside that my teller is chatting with people in the bank and there are plenty of tellers inside. Meanwhile, my check that I’m trying to deposit was put on a five day hold because my account was overdrafted by $3.50! Unbelievable! Keybank is and I’m taking my money out.

  Response from the owner

  Hi Jennifer, This certainly isn't the type of service we strive to provide our clients. Thanks for taking the time to provide your feedback, we do appreciate it. I will forward this to our Branch Experience Team for their review. Let us know if you ever have any questions/concerns, we're here to help!! ^LH

• F

  Faktor
  1

  Not a huge fan of this Keybank. Employees were rude when I first got there until they eventually realized during the time I had an account with them that I had money and I was not a student. They never warned me about fees or being slightly inactive, until the fee went to collections (<$100). Because of this bank, I closed my account and I have never stepped foot in another one since.

• J

  Jacquelyn Lopez
  5

  Desiree is amazing!! She is always pleasant and very efficient in her money handling skills!!

  Response from the owner

  Hi Jacquelyn, Thank you so much for the 5* rating and review, we really appreciate it. I'll be passing this along to Desiree and her manager. Have a great day!! ^LH

• 4

  450r ya
  1

  This place is kind of a joke,I got a personal loan in a day paid it off early, credit score 815 had this bank for years.time passes I go for another loan for 8 grand more & now they need 50 things for me to get the Loan. Give me a break I'll take my money out & get a new bank

  Response from the owner

  Hi, there is not one fixed credit score that would automatically approve or deny you. We always look at your whole financial picture, where additional decimation may need to be requested. Please email us at [email protected] with your full name with a contact phone number and zip code including any additional information and your original post. I will forward your response for review. Thank you. ^JL

• S

  Steven Shelley
  1

  Super slow must not k ow how to do their job function sat in the drive thru for over a hour

  Response from the owner

  Good Afternoon, thank you for getting in touch. We understand that having to wait in line can be frustrating. Have you considered using our 24/7 ATM and Mobile Banking options instead? You can even remotely deposit checks from the comfort of your own home. No need to wait at all. Hope this helps. Thank you!^CH