KeyBank N Main St, Goshen

KeyBank Reviews

• D

  Danny Helms
  5

  Though I did not have an account with them they cashed my stimulus check. Employees were very nice, polite and helpful! Was a pleasure dealing with them. When I do find the need for a bank account this is for sure the 1st place I will go! Thank you, KeyBank!

  Response from the owner

  Thank you for the kind words Danny! We look forward to earning your business in the future. Please do not hesitate to reach out if we can be of assistance in the future. Thank you and have a great weekend!^CH

• M

  Michiana Elevators
  5

  This KeyBank location has some of the best staff! I’ve been wanting to film the elevator at this KeyBank branch for my YouTube autism awareness channel for quite awhile. Also, my friend who’s a branch manager down at the Downtown Elkhart location requested that I film it. At first, they were hesitant about me filming the elevators and a guy said photos can’t be taken in the building. However, when I was walking out to my car he ran out and he said you know what come inside, come inside I’ve changed my mind. It made my day that he let me film it as an addition to my Goshen, Indiana Elevators Playlist and the staff at this branch is another example of good people in the world and why KeyBank is my personal favorite bank ever!

• M

  Michaelah Smith
  1

  The staff are amazing, very kind, very attentive to all issues. The problem is that an overdraft charge is 38.50$, now say you overdraft, they charge you that, and then some random 1$ bill from apple comes out, that’s another 38.50$ so, everytime you overdraft, you pay 38.50, and they don’t cut your account, they will let bills and whatever come out as many times and charge you 38.50 in a row several times.. but here’s the kicker, so 5 days later, you get paid, your in the clear, (or you think you are).... then boom. All those compiled overdraft fees drag your account to a negative again, and then they charge you a overdraft fee for the overdraft fees. This bank has 0 remorse, or care that it’s insensitive fees that dismember it’s customers. While some banks have a “grace period” or a smaller fee, or a one time fee. This bank likes to choke slam people who are going through a tough time. I wouldn’t recommend this bank to anyone.

  Response from the owner

  Hi Michaelah, we understand your frustration with overdraft fees. We offer different options to avoid overdrafts. This includes overdraft protection, overdraft consent options, and our Hassle-Free account, which features no overdraft or maintenance fees. To discuss your account and options for avoiding overdraft fees moving forward please send your full name and phone number to [email protected]. ^PG

• B

  Brooklyn Byler
  5

  Lis was awesome and our appointment was very successful! Customer service was overall amazing :)

  Response from the owner

  Hello Brooklyn, thank you so much for the 5-star rating and review. We're pleased to hear about your branch experience with Lis! Hope you have a great day. ^PR

• M

  Makiah Stinnett
  1

  Not just this branch but as a whole bank they are useless. They are constantly putting hold on my money because they don't know what they are doing. Choose a different bank... O wish I would have.

  Response from the owner

  Makiah: I'd be happy to look into the holds that are being placed on your funds. Please send an email to [email protected] including your phone # and I will give you a call. KeyBank Customer Care