KeyBank E Drake Rd, Fort Collins

KeyBank Reviews

• G

  Georgia Wilson
  1

  If I could give this place zero stars I would. This particular location is the most unprofessional I and my Boyfriend have ever experience. If you bank with this location in particular proceed with caution. My Boyfriends problem with them is ongoing too, please see statement below. "On June 23 2022 I deposited a $2500 check into my KeyBank account digitally. Initially, it said that the check would take up to 48hrs to deposit but then it was flagged as a fraudulent check. I was then told that it could take up to a week for the check to clear so I decided to do some food deliveries so I could have money. After I was done with my food deliveries, I found out that KeyBank had frozen my account and I didn't have access to the money I just earned. I went to the KeyBank in Fort Collins, Colorado on Drake Rd and asked the branch manager what was going on. She said she would just have to call the fraudulent department to lift the band. I asked if I could speak to the fraud department, explaining that this is costing me my livelihood, and she said "no", and that she "didn’t care". She never let me talk to the department and ask any questions myself. I told her that I didn't understand and that I felt like I was being discriminated against. That's when she said “that is because you are”. After that I just left. I made several calls to other KeyBank and was told they don't know what is happening and this is unheard of and that they would take care of it personally but I never heard back from them. So then I called the 1 800 line and was told that the note on my account said that I needed to get in contact with the fraudulent department at a local branch and confirm who I was in order to unfreeze my account. So I gave it a couple of days and went back up to the branch office. They called the fraud department and I was told that it would take ten days to unfreeze and clear the check. The check was from Wells Fargo so I went to Wells Fargo. I had them look at the check and they confirmed that the check was not fraudulent and they confirmed with KeyBank that it was a legitimate check. July 6 2022 I went to a branch location in Michigan and was told that my account was still frozen and there was nothing they could do because it was something that the branch in Fort Collins Colorado on Drake Rd did that is making this process harder. Again, they looked in the notes and confirmed that they did call Wells Fargo and Wells Fargo said it was legitimate and released the funds into the account, but I still don’t have access. They said it could take up to another week for the account to unfreeze. I am tired and confused and just want access to the funds in my account."

  Response from the owner

  Hi Georgia, This certainly isn't the type of experience we want our clients to have and I would be happy to have this escalated for you. Please send an email to [email protected] and include your boyfriend's full name and phone # so we can give him a call. Also, please include case #77490. Thank you! ^LH

• J

  Johnathan Carlin
  5

  I went in today after being told I had a 7 day hold on my check. I obviously arrived very stressed and flustered and what I was greeted with was the best customer service experience I have ever received in my life. I was treated so professionally and the two employees who helped me(big thank you to Richard and Jesse) were the kindest men I've ever met and did everything in their power to help me. I've been a keybank customer for 3 years and I will gladly continue to use them for the years to come.

  Response from the owner

  Johnathan -Glad to hear we turned a frustrating situation into a positive experience. We hope to serve you for years to come! I'll make sure to pass your compliment along to this branch. ^CS

• F

  Freddie Bryant
  1

  For one! CELESTE breath smelled horrid and she was on her phone the whole time in her office. Richard breath has smelled bad before too. Was lied too multiple times. Attitude problem from Celeste(Hung up on my mother) and when I said I felt like I was being discriminated against I was told " You are" by her. Loved this bank but the tides have turned in the blink of an eye. Check was put on hold for 5-12 days and was told by Richard that he could override the hold but he is not willing to get burnt by me because I've over drafted my account before( I have a hassle free account that doesn't have over drafts) so anything over drafted is either cents or a few dollars at most. I look in the comments and see that they override the holds on peoples checks all the time. Why is mine not being overridden? Oh yea, like Celeste said, I am being discriminated against for being African

  Response from the owner

  Good Morning, please email your full name, billing ZIP code and phone number to [email protected] and reference case# 77181. Our Escalation Team will reach out to you within 2 to 3 business days.^CH

• W

  Wilton Lyles
  5

  5 stars for Jesse Herrera at the Drake location of the Fort Collins KeyBank. We were ready to file for forgiveness on our PPP loan when I remembered how helpful Jesse had been previously. He was so helpful again and offered to fill out the forgiveness application with me right then and there. We got it done. Earlier, I'd called the indicated phone no. to find out more about the PPP loan forgiveness process and they didn't even know the simple answer to my question of how many months we had to file for forgiveness after the money was deposited into our KeyBank account.

  Response from the owner

  Good Morning Wilton, Thanks so much for taking the time to provide the 5* rating and review, it is greatly appreciated. I will certainly be passing this along to our branch partners. Hope you have a great weekend!! ^LH

• C

  Cieanna Bryant
  1

  Don’t bank with key bank unless you want your check to be held and not giving to you for weeks! After 18 days my brother still doesn’t have his 3,000 dollar check that was taken out of his customers bank account! And even after not getting his check they have the audacity to close his account down! ZERO STARS IF I COULD

  Response from the owner

  Hello Cieanna, please email us at [email protected] with your full name , contact number & additional details about your experience. We'd be happy to forward your concerns to the proper area for review. Thank you. ^PR

• H

  Helen Bryant
  1

  Oh Celeste You Need Customer Service Education! I called today to speak with Richard whom I hand just spoken with and you said he was on the other line, I had politely said I will hold She Celeste said You will wait 10 Minutes I said that's Perfect, she paused I think she was shocked I was going to wait and HUNG UP ON ME

  Response from the owner

  Good Morning, we have forwarded your feedback to our branch experience team for review. Please let us know if you require further assistance. ^CH

• M

  Mazin Al Hinai
  1

  Opened my account and didn't receive my promo, talked to them multiple times, manager keeps on insisting they told me things they never did and saying i'm calling to much even tho they barely answer or give clear information. Unprofessional and honestly the worst experience with them.

  Response from the owner

  Hello Mazin, please provide additional information on your branch experience, send us an email at [email protected] including case#7609, your full name & contact number. We'd be happy to forward this over to the proper area for review. Thank you. ^PR

• L

  Linda Stanley
  5

  My husband and I had a mix up at the bank. I called Jesse and he made phone calls and talked to people for two days until he found answers for us! He even called after business hours the second day to let us know what he found out! We then went to the branch for his help in filling out paperwork. Jesse was so kind and walked us through everything!!! He’s amazing and we feel comfortable turning to him with any banking needs or problems!!!

  Response from the owner

  Hello Linda, thank you for the 5-star rating & review! We are so please to hear about the experience you had with Jesse. We will be sure to send over the kudos! Hope you have a great week 😃. ^PR

• A

  Anastasia Souskas
  1

  When in today to deposit some money tje manager told me to wait Why?? teller windows was empty no lines sat down and waited 35 minutes as soon as a business owner walk in they expedited him immediate.I was floored this is turning into another Chase bank.For 35 minutes I would hear them talk about the food they ate and their relationship two managers where counting money over and over in all drawers and not fazed at all that i was sitting there at least 35 mintues, the manager want people in office cubicle to take care of us instead of them because their conversations amongst themselves was important.Than taking care of clients who are depositing money or any transaction. Rediclous service is awful, from, November until May service was very good you, Now you have 12 staff members non to take care of business sad.

  Response from the owner

  Hi Anastasia - We're sorry to hear about your experience at our branches. We'd be happy to have this looked into by our branch management team, and if you would like to be contacted, please send us an email at [email protected] with your full name as it appears on file and zip code and include case #63535 in the subject line. ^SH

• B

  Bruce Clark
  5

  My business has been using Key Bank for about eight years when we selected Key for convenience and location, but the relationship has always been about friendships and service. I have been especially impressed with Mr. Jesse Herrera and his team for the assistance given me when I applied for the PPP program. Keybank and the Drake location were able to help me and my business when I needed their help.

  Response from the owner

  Hi Bruce - Thank you for your glowing review! We'd be happy to pass this along to Jesse and the team. We're always here if you need us. Have a wonderful day. ^SH