KeyBank Chestnut St, Emmaus

KeyBank Reviews

• V

  Victor Greczko
  5

  Walked in on a Saturday with no appointment. Didn't think I could take care of the 2 issues I had. Mr. Holmes saw me and was awesome. Really professional, competent, and a real pleasure to deal with. Thanks again Keith.

  Response from the owner

  Hi Victor- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• W

  Word puzzler Specialist
  1

  I just deposited $ for my Mother the teller was nice. BUT when I went to exit a female employee stopped me & said very condescendingly One way in. - One way out. So I complied & walked all the way around the building. When I get there the same woman who gave me the instructions comes out the indoor & I said ‘Why is it OK for you & not me?” She said I am an employee & the rules are different for us. & some other snide comments. I was the only customer in the bank & there was no need for that rudeness. I will be advising my 86 year old mother to REMOVE all her accounts.

  Response from the owner

  Good Morning, I apologize for the experience you had at the branch. Thanks for letting us know, I will forward this to our Branch Experience Team for their review. Have a good day!! ^LH

• S

  Snoopy “Snoopy”
  5

  Truthfully, I don't know that the services offered at Key bank are any better than any other bank we have been to, especially since one bank tends to buy another bank. This particular location has changed names multiple times, but we have stayed with them because of the people here. They are amazing. I can walk in there and they will know my name, have everything set up, ask about my kids, tell me what I they are up to, and they just KNOW you. This location is still just the community bank in a much larger banking company, and I am very much ok with that.

  Response from the owner

  Hello! Thanks for sharing. We strive to deliver the very best in customer service, and when we meet that goal we're glad to hear about it. We are always here if you have any questions or concerns.^PG

• T

  Tim Dowbachuk
  5

  This is the best branch in the area, very friendly staff and very helpful 👍

  Response from the owner

  Thank you, for the Emmaus Chestnut Street Branch experience feedback Tim. Use the red key. ^JL