KeyBank Old Tavern Rd, Orange

KeyBank Reviews

• N

  Nicole DeAngelo
  1

  I just got off the phone with the most incredibly rude representative I have ever had the displeasure of speaking to. I wish I had this mans name, although, perhaps I don't - that is how disgusted I was with his condescending tone. I have never been made to feel so (for lack of better words) dumb in my entire life. Sir, it is 9:30am. If you are that miserable that early in the morning, you need a serious life change. Will never bring my business to this branch again.

  Response from the owner

  Hi Nicole, This certainly isn't the type of review we like to see and I apologize for this interaction. I will go ahead and forward this to our Branch partners for review. If you ever have any questions concerns, feel free to reach out to us, we're here to help. ^LH

• M

  Michael Fitzgerald
  5

  I have been using key Bank for a few years now.. I was banking with them when they were Niagara bank.. I have a great checking account which is better for me than the competition.. I am processed a.s.a.p. and always greeted.. a nice local bank unlike b.o.a. the constrictor snake or that Wells and his Fargo.. yes a great bank . Enjoy..😀😎

  Response from the owner

  Hi Michael, Thanks again for the great review, we are so happy that you are a satisfied customer. Have a wonderful week!! ^LH

• S

  Summer
  2

  I went to this local branch and dealt with Shanee to open a new account and was told I would receive my new ATM card in the mail. It has been 2 weeks now and still no card. I called the 1 800 number because the local branch was already closed and I was told that there had not yet been an "order" put in for the card. How can this simple daily action not be reliably done? I am very disappointed and will probably be closing the account and going elsewhere.

• J

  Jimmy Mastri
  5

  This is a great bank to take out loans from, very attentive. The Shelton branch also has great staff!

  Response from the owner

  Hi Jimmy, Thanks so much for providing your feedback, it is greatly appreciated. I'll be sure to pass this along to the branch. Hope you have a great day!! ^LH

• Y

  Yessenia Delgado
  1

  Associate was very rude on the phone she had an attitude the whole time and before I can even say anything when the conversation was done she hung up on me. So unprofessional

  Response from the owner

  Good Morning Yessenia, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 61766. We are happy to call within 1 business day and gather the necessary details, so we can look into what happened. Thank you!^CH