KeyBank OH, Streetsboro

KeyBank Reviews

• P

  Patrick Innocenzi
  5

  I recently switched over to key bank. I had the chance to meet with the manager Jonathan. He was polite and courteous. He reviewed some of my banking finances and showed me how my other bank was charging me fees that I shouldn't have been charged. I cant enough good things about this branch!! I'll be referring my friends and family to this branch!!

  Response from the owner

  Hi Patrick, Thanks so much for the 5* rating and feedback, we really do appreciate you taking the time. I'll be forwarding this to our branch partners. Hope you have a great day!! ^LH

• J

  Josh Goodheart
  1

  Went in with a few questions about getting direct deposit and asked about getting a voided check. Was rudely told my account doesn’t have checks. The rudeness of the teller was so much that I actually grabbed her card to know who I was dealing with. Cynthia was very rude and once she realized I was mad tried to play it off like she wasn’t like that at the beginning. Customer service was terrible. Can’t believe she works as a teller with attitude like that.

  Response from the owner

  Hi Josh! We're sorry to hear about your experience today. A voided check is not required to set up direct deposit, as long as you have access to your full account number and routing number. You can find this information via online banking. We also have a form on our website that you can return to your employer, located here: https://www.key.com/kco/images/Banking_Services_Direct%20Deposit%20Form_41218.pdf. Hope this helps! ^SH

• J

  Jennifer Grady
  1

  Worst bank EVER!!! they will get you with every charge they possibly can, then tell you it's your fault. Barely speaking english while you are trying to get them to understand you had a positive balance before they charged you bounce fees and then only refund one and leave you in the negative. Bunch of b.s horrible customer service.

  Response from the owner

  Hi Jennifer! We're so sorry to hear about your experience. We understand how frustrating fees can be, which is why we offer accounts that have no monthly fees to help avoid the inconvenience. You can check out what we offer and learn more about avoiding fees here: https://www.key.com/personal/checking/checking-account-fees.jsp. ^SH

• D

  Dino Gentille
  1

  Had a serious problem with their app and computer system. Takes money out then the system puts money back in and is repeated. So that's key banks failure to supply costumers with software. Worst part was the teller to the left. I called before I came In and I gave them my S.S number and they gave me all my account info. I called back 3 min later and the other teller says i cant do that. Well i just did? Im talking about my finanical well being and she tells me with "well excuse me."soon as i walk in the same teller i was on the phone with and i know because of her attitude. Told her my name and she tried to take it personal within 15 seconds of me walking in.

  Response from the owner

  Hello Dino, I'm sorry that you had a bad experience at this branch and thank you for taking the time to provide your feedback. I have forwarded this to our Branch Experience Team for review. I hope going forward your experiences are much better. ^KeyBank Customer Care

• J

  Jennifer Wulff
  1

  Don't bank with Key! I wish I could give zero stars. Unfortunately I'm forced to deal with them because of my employer. I have made several attempts to get my HSA issues resolved. They say they will call back and never do. They have taken fees out of my HSA and not returned them. I got paid last Friday and still do not see money in my HSA account.

  Response from the owner

  Hi Jennifer, we're sorry to hear about any issues you're having. If you send us an email to [email protected] we'd be happy to help out. ^ JJ

• s

  susan lloyd
  1

  The post office in streetsboro took out a charge for a P.O. box by accident. They reverse the charge in March. I paid the post office with a different credit card. Key bank now refuses to reverse this charge. They continue to charge me several hundred dollars in fees which I am not paying and they refuse to allow me to close my account since March. There bs response below is unacceptable. This error is their fault. I just did 3 way with key bank and the post office and key bank still insists that there is nothing they can do. They have now charged me more fees. This is fraud.

  Response from the owner

  Susan, I would be happy to review your account going over your debits and credits, also provide you information on how to avoid service charges going forward. Send your response to [email protected] please also include your full name, contact phone number with zip code if you'd like to get in touch. ^JL

• A

  A Y
  5

  This Streetsboro branch has been improving steadily. I like the current management. Everyone is working hard and are treating clients with respect.

  Response from the owner

  Hello, thank you so much for the 5-star rating, we really appreciate you taking the time to provide us your feedback. Hope you have a great day! ^PR

• J

  Jay C
  1

  A bank that does not help you in any way regarding your account issues. Also the customer service at the front desk isnt that great. The front desk lady hung up on me when I was asking her questions.

  Response from the owner

  Hello, what could we be doing better? Email the details to [email protected]. ^PG

• j

  jphauto
  5

  Excellent customer service! Accommodating in every way.! Staff was extremely friendly!