KeyBank Arapahoe St, Golden

KeyBank Reviews

• A

  Austin Linn
  2

  I’m only giving them 2 stars.. they are friendly but I came to them because of the “give back” program they were doing, within the first 100 days of the new bank account you had to have a direct deposit of $1,000 dollars or more and they would give you $250 bucks as a thank you. I thought this was amazing and really cool of the bank to do that for new clients. However they are awful at honoring this as a company and a bank.. since I opened my account I’ve had 4 direct deposits of way over $1k and I’ve been waiting and waiting and I keep getting told “don’t worry it’s coming” and every time I call and question it I get tossed through the ringer about “oh it has to be 60 days from the day of your direct deposit we have to do it” well do you just wait till the 60th day? It’s really sad and I honestly want to just close my account with them and move on. I appreciate Sean at this branch he’s pretty great but the fact that the Bank is waiting to the very LAST minute is just really discouraging to me as having them as my bank. My 60 days Comes to the full 60 on Thursday.

  Response from the owner

  Austin -I'd be happy to reach out to this branch on your behalf to have someone call you and address this matter with you. Please let us know if you need assistance with anything else. Thank you. ^PR

• A

  Alec C
  5

  Roger goes above and beyond with every experience I have had with him here. I can't even describe the great service he gives. The interactions I have had with him at this location make it to where KeyBank is the only place I need to keep my money. Thanks man!

• R

  RaQwin Young
  5

  I truly value having a relationship with a bank where I can walk in and everyone knows me by name. Yanaira and Shawn at Key Bank are particularly wonderful. They are incredibly attentive and responsive bankers. They go out of their way to make sure my banking needs are met, and even message me to let me know when I qualify for an upgrade!

  Response from the owner

  Thank you for this great compliment Raqwin! We will forward your kind words to the branch. Thank you for your business and have a great weekend!^CH

• C

  Christian B
  4

  The interior of this bank is unique because it has that old wild west feel and look to it with the rod iron bars by the teller windows fitting that frontier town theme that is the city of Golden. The service here was fast and the teller was friendly and it has all the modern amenities that all other banks have. Many pictures on the walls depict the city of Golden in its Gold mining days. Great and convenient location in the heart of downtown.

  Response from the owner

  We're glad to hear that you like our branch! Aside from the layout of the branch, we are happy to hear that you were provided with such great service. Have a great day! ^ JK

• M

  Mike Duvarney
  5

  As a small business owner I depend on partnerships and Key Bank Golden is a true partner. The staff there are supportive, friendly and care about you and your business. Five -stars because they always know your name and go out of their way to solve problems.

• A

  Amista Bennett
  5

  Always thrilled to come in here. Good experience every time. The tellers who have been there a while know my name and ask about me. The newer ones are friendly as well. I stay with this bank because of the people.

• D

  Dr. Jenifer Perez
  5

  The people that work at this bank are absolutely amazing. Yanaira and Sean care so much about their clients and want to help them in any way they can. They really go above and beyond.

  Response from the owner

  Thank you, for your Golden Branch experience feedback. Use the red key! ^JL

• M

  Mercedes DiCamillo
  1

  terrible inconsiderate tellers and bankers. sure, it's the only location in golden, but there's no reason for slow rude service that can't even be decent enough to help their customers. worst branch of keybank

• A

  All Day
  1

  The staff is very rude. They act like your a bother to them I recommend a bank that cares about its people peopl. Dont put your money with peop who don't care their sorry id bank anywhere but their.

  Response from the owner

  We're sorry to hear about your experience at our branch. That certainly is not the type of service we strive for and we apologize you feel that way. If there is anything we would be able to help with, send us a message to [email protected] and we'd be happy to assist. ^ JK

• G

  Gunner Forcum
  1

  had a bad experience 2 different times over a 50 dollar check that still was not cashed. would recommend another branch

  Response from the owner

  Hi Gunner, Sounds frustrating and if you'd like to provide any additional information, please send us an email to [email protected] including your full name and contact info. ^LH