KeyBank W Broadway St, Idaho Falls

KeyBank Reviews

• N

  Niykee Sixx
  5

  Thank you to all the staff at keybank , very helpful at finding the best accounts for my needs , also very very friendly people ... highly recommend this bank ....

  Response from the owner

  Hi Niykee- Thank you for providing this glowing review! We will be sure to pass this great feedback along to our branch colleagues. If you ever need anything, feel free to reach out to us anytime. Have a great week! ^KC

• B

  Britini M
  1

  I have never had problems with this bank until today. I called trying to get help with an issue I was having, the front desk person seemed reluctant to help me and she transferred me to the branch manager who basically told me it's not her problem and was being very rude, absolutely terrible customer service and she kept interrupting me and talking over me. I called to simply get some help, I was not being rude at all so I am not understanding why I was being treated so poorly. I have been with this bank for 4 years next month and after today I am definitely considering switching to another bank. There was no reason for her to treat me like that and try to make me feel like I was stupid.

  Response from the owner

  Hi Britini, Thanks for taking the time to provide your feedback, we do appreciate it. This certainly isn't the type of service we strive to provide and I will forward this info to our Branch Experience team for them to review. ^LH

• M

  Matt Plamondon
  1

  I banked with keybank for almost a decade. I had no issue until things were less than perfect. I almost always kept my account positive and have had direct deposit for over six years. The company I work for had an issue with direct deposit and dispensed paper check. I went in to deposit almost half my check and they tell me they need it all deposited. Wouldn’t be an issue if I wasn’t waiting for my debit card to come but no sympathy for the clerk. That being said I won’t be doing any business with keybank again.

  Response from the owner

  Matt, I’m sorry to hear you want to go. We do offer ATM only cards for deposits and withdrawals while your new Debit Card is on its way. If you would like to share any additional comments, please email them to us at [email protected] including your full account name, a contact phone number and zip code. Thank you. ^JL

• D

  Dottie Denison
  1

  I have never seen a company be so disconnected from their online services. I stupidly opened my account online, because it was after hours and with 3 kids it is easier for me to do things online. I've had issue after issue because there is a lack of communication between the brances and the phone customer service. Now I deposited a check on mobile deposit, and even though it said the funds are available next day, there is a 1 week hold. 4th of July is ruined for our family. We won't be able to use that money to go down to river as planned. I also opened this account to deposit wedding checks into, and now I'm not confident they will be available in time for our honeymoon. It is my fault for not doing better research and not taking the time to go into the branch to open the account. Just be wary- this bank is not connected to their online counterpart. They do not communicate the way most places do. For the most part, people have been kind. Its just frustrating.

  Response from the owner

  Hi Dottie, we understand deposit holds can be frustrating and apologize for any inconvenience. When completing a mobile deposit a link to the limits and funds availability is offered. We appreciate your feedback and hope you will choose to stay with Key. ^PG

• J

  Joel Vega
  1

  Terrible service. Each location has different documents and different rules

  Response from the owner

  Hi Joel, I saw your comment and wanted to see if there's anything we can do. Is there anything specific that happened? You can send an email to [email protected] including your full name and phone # along with any details, and we'll be in touch. Also, please include case #70484. Thanks! ^LH

• B

  Brittany Hope
  5

  The employees at this bank are quick, professional and personable. Highly recommend.

  Response from the owner

  Hi Brittany, Thanks for the shout out and kind words, we really appreciate it. I will pass this along to the branch, I'm sure they'll be happy to see it. ^LH