Idaho Central Credit Union Houston Cir, Idaho Falls

Idaho Central Credit Union Reviews

• h

  halinarose ereaux
  4

  I have not had many experiences with your bank that I don’t like. But this was not okay an mistakes like the one I’m about to tell you shouldn’t happen. I asked to have some money moved from one bank to my ICCU checking with the less amount (because I have two checking). Well the lady put the money in my central cents savings account!? Here I am trying to figure out why I’m in the negative and where is the money I put in and the money I pulled out. She had taken the money I asked for in cash out of the Account I don’t spend money out of and I got an overdraft fee in the other account that was supposed to have the money put in it!!!! How does this happen? Was she not listening to what I said? Honestly I’m very disappointed that they hired someone so incompetent.

  Response from the owner

  We appreciate you sharing your experience, Halinarose. We will pass this along to our team for consideration. If you would like to speak to a specialist to see how we can help resolve this situation, please feel free to reach out to us at 800-456-5067. Thank you!

• M

  Mike
  5

  I love this place there so sweet and Courtesy and welcome to help you with anything the only problem I have is I keep forgetting to make my payments lol other than that I got nothing bad to say about them

  Response from the owner

  Thank you so much for the review, Mike!

• C

  Chad Russell
  3

  All in all, the services at ICCU are great. I have no issue with my accounts nor the people who usually help me. However, the wait times in the drive through are painfully long. There have been times when I have sat in line for over 30 minutes with only 2 cars ahead of me. I would easily rate this branch a 4 or 5 stars if they could shave even a few minutes off of the wait time in the drive through.

  Response from the owner

  Thank you so much for this review and this valuable feedback, Chad! We appreciate you taking the time to provide this feedback, and have passed it along to our team.

• M

  Michael F
  1

  They are a horrible credit union. My account had problems and got hacked and then they reported it to the credit agency and canceled my credit card dropping my score even further. Without even talking to me about it. I paid everything off and closed my accounts. Do not bank with them.

  Response from the owner

  We're sorry to hear about this experience, Michael. We appreciate you letting us know, and we have passed this along to our team to look into.

• A

  Angie Eborn
  1

  Between Pocatello and Idaho Falls and rent being due today, my husband had to transfer his funds to my account in order for me to pay rent with a money order. They were unable to give me a money order due to the funds not being in there for three days. So I cashed out the amount, and asked for a money order. They denied me, so I stated that I would then need to go to Walmart to finish my banking needs. All they did was apologize. Pretty sad process.

  Response from the owner

  We're sorry to hear this, Angie, and appreciate you taking the time to provide this review. We have passed along your experience to our team, and we are looking into this.

• J

  Jenesa Johnson
  5

  I love ICCU. The employees are friendly, helpful, knowledgeable, and honest. We also have a bank account at Chase and we are far more satisfied with ICCU. They don't charge $40 to print off your bank statement like Chase does. If we need something they are willing and eager to help and don't expect an arm and a leg for a sheet of paper. Our loan officer was also awesome! I highly recommend!

• N

  NormaRae Alyss Van Vleet
  5

  Always a positive experience and supported till my issues are completely resolved! Totally a polished and professional staff deserving 5 Star ratings!

  Response from the owner

  We are so happy to hear this, Normarae Alyss Van! Thank you so much for providing this review!

• K

  Kali Garner
  5

  Yesterday I was having a really bad day. I had to deposit a check so i went to the drive thru and this nice teller did the kindest thing for me without me even asking and made my day so much better! I love this bank and their employees!

• J

  Jeremy Powell
  1

  Not impressed... I've been banking with ICCU for awhile now, and went in to get a loan and they made it so difficult that I am going to close all my accounts with them. Good riddance.

  Response from the owner

  Thank you for your feedback, Jeremy. We are sorry that you did not have a positive experience with us. Our team is looking into this situation to see how we could have made it better.

• K

  Kyrstan Crandell
  5

  I love banking with them! I’ve never had any problems with them. The staff are always super friendly.