KeyBank Delaware Ave, Buffalo

KeyBank Reviews

• A

  Angel Reed
  1

  I just had a terrible experience at this branch. I sat down with a woman with petite, long black hair, possibly middle eastern decent (just so you know who she is) I came in because an airline is trying to refund me money. The card that was used to purchase the tickets has an expired expiration date and I now have a new card with a new expiration. So the airline wants the bank to type a letter on letter head showing my new card and new expiration for my refund. I show the woman the email and my information and provided everything I could. She then tries to research which it’s not that hard to see I purchased my plane tickets in the account associated with the card. She then refuses to type me a letter and says she doesn’t wanna be responsible and that her name would be on it. I politely asked her if she could just explain that this is my new card and she say loudly “Absolutely not!! I can’t do that!! I’m just a banker!! You’re the customer, you have to straighten it out”! I just got my stuff and left. I was so embarrassed and disgusted. It’s a simple request. Obviously the airlines want this information verified from the bank and not me. I have also called customer service and they were no help. Sad because I really liked key bank and now I want to close my account! Update: I called back because I was so upset and spoke to Eric who is the supervisor and explained to him what happened and he typed me a letter and is emailing it. He was helpful, understood my frustration and was so nice. Thank you Eric if you are reading this!!

• a

  anthony george
  1

  A girl with glasses and black hair kinda short seemed to be about 25 was kinda negative the entire time I was interacting with her. She smelled like a fish market employee fresh off the ocean shores after weeks of fishing and sleeping on dead fishes carcusas . I smelled it as soon as i walked in. I unfortunately found the source. won't be back to this location ever again. No one said anything to her like wash up sometime OMG.

  Response from the owner

  We're sorry to hear about your experience, Anthony. I'll pass along your feedback to the proper management, so we can check into this. Please let us know if you have any other concerns we can address. ^CS

• J

  Janis Goldberg
  2

  I kinda used to love my bank but lately since I get followed to my branch on Larkin it has been a bad experience the Buffalo Peacemakers now have an account there and the race hustlers aren’t letting anyone in the branch anymore! I intend to go to the sheriff of Erie county about this!

  Response from the owner

  Hello Janis, thank you for getting in touch. We are sorry to hear about your experience. We would like to look into what happened for you. Please send us a private message with your full name, billing ZIP code and phone number. Our Escalation Team will call within 1 to 2 business days to gather the necessary details. Thank you.^CH