KeyBank Chili Ave, Rochester

KeyBank Reviews

• T

  Tanner Morse
  1

  I deposited a check into a joint account I share with my wife last Friday. Did not see it hit our savings. Gave it a couple days and finally called. The man(teller) who did the deposit called me back after I spoke with a woman who said she would investigate it. I wish I knew the mans name. The man insisted it was in our account but the savings only my wife can see. She told me it wasn't in there and I relayed that to the guy. He pushed back and then finally told me the names on the account. Which was totally incorrect and not the right people. He deposited our check into someone else account when I gave him my KeyBank card and my wives name was on the check. He then says "whoops, human error". Then raised his voice and gave me attitude when I was a little upset this happened. Like I didn't have the right to be a little upset my money was given to someone else. He continued to raise his voice and tell me it was human error and that happens. I understand mistakes happen but he wasn't apologetic, was rude and wrongly defensive. How a teller at KeyBank thinks it is alright to apply a deposit to the totally wrong person then get defensive and raise there voice is totally unacceptable. This could have cost me much more than an unpleasant phone call and the teller did not care. "Just human error, it happens"

  Response from the owner

  Hello Tanner, we are happy to look into what happened for you. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 67791. Our Escalation Team will call you within 2 to 3 business days. Thank you.^CH

• C

  Candace Ganzhorn
  1

  Absolutely ridiculous that this bank does not have short hours on a Saturday.

  Response from the owner

  Hi Candace, thank you for your feedback. We have many branches that are open Saturdays. Please go to www.key.com and click on locations in the upper right corner to see a list. In addition, we also offer 24/7 Mobile banking and ATM access. You can even remotely deposit a check through your phone now. No need to wait for the branch to open! Hope this helps. Thank you and have a great day.^CH

• J

  Jason (Jay)
  5

  Excellent service and extremely friendly staff!

  Response from the owner

  Thank you very much for the kind words Jason! That is what we like to hear. We are here to help if you ever need us. Have a great weekend!^CH