KeyBank Doubleday Ave, Ballston Spa

KeyBank Reviews

• K

  Kimberlee Roberts
  5

  I have been coming to this branch ever since I was a kid and I don't like going to any other KeyBank locations. Trish is my favorite teller there, she's very helpful and kind. I do like their new ATM machine which is very helpful when I need to withdraw money and I love that you can get bills as small as $5 now. Super helpful, and Trish is amazing!

  Response from the owner

  Hello Kimberlee, thank you so much for the 5-star rating and review. We are pleased to hear about your amazing experience with Trish at the Doubleday Ave branch. We'd be happy to forward the kudos! Hope you have a great day. ^PR

• L

  L W
  3

  The drive thru atm machine is awkward. First you put your card in horizontal instead of vertical like most places. Its impossible to reach it from your window. Many customers have to open the door. It is slow too.

  Response from the owner

  Hi There - Thank you for sharing your experience with us, and we will forward this on to our Branch Partners. Feel free to email us at [email protected] with any additional concerns and include case# 72878 in the subject line. Thanks. ^DD

• B

  Bb
  1

  Been with this bank for 8 years plus ever since it was first Niagara before key bank took over and Sally has always looks down on customers and is very rude I shouldn’t feel judged going to my bank!! I was in line one day and I heard her raise her voice at a lady for taking more then one cookie which are complimentary no sign that says only take one not to mention she always looks miserable Sally should find a new job until then I’m finding a new bank Trish and marylyn are amazing and kind Sally is not beware !!!

  Response from the owner

  Hello, thank you for getting in touch. We are sorry to hear about your experience. We would like to look into your concerns. Please email your full name, billing ZIP code and phone number (not the account number) to [email protected] and reference case# 33551. Our Escalation Team will be happy to call within 2 to 3 business days to get details. Thank you.^CH

• S

  Sleepingkittens1
  5

  People who work here are very pleasant

  Response from the owner

  Hi there- Thank you for taking the time to create this review. We are always here to help if you need us. Thanks and have an amazing day! ^KC