KeyBank Hannaford Dr, Scarborough

KeyBank Reviews

• J

  Janice Libby
  1

  The last few months I have an ATM fee of 3 dollars if I use any other ATM. I called last month about this, and I'll be doing it again today. It's absolutely NONE of KEY BANK'S business where I take MY money out. I was furious last month, yet, they did reverse the charge and after I call again today, they best do the same. Terrible practice and desperate to take their customers money. A very troubling charge and to think they're watching where I take out MY money. Welcome to more corruption. I'm moving to Gorham Savings. I couldn't post this without putting a star on the review. Very deviant and pathetic. Don't even respond to my post with your fake concerns. You've changed nothing as I was promised.

  Response from the owner

  Hi Janice - We'd be happy to escalate your concerns. Please email us at [email protected] with your full name as it appears on file, zip code, and phone number. Please include case #73414 in the subject line. A member of our escalations team will be in touch within 2-3 business days. ^SH

• W

  Wineguy71
  5

  I usually go to the South Portland location because of convenience. But, when I go here I always receive excellent customer service from Alexis. She is always friendly and easy on the eyes. In my opinion, she should be training other tellers how do their position.

  Response from the owner

  Hi, thank you for your branch feedback. ^JL

• O

  Olivia Martin
  5

  always reasonable and accommodating, I still use them after having been out of state for years

  Response from the owner

  Hello Olivia, thank you for the 5-star rating and review. We appreciate your feedback and hope you have a great day! ^PR

• D

  Daniel C
  5

  I have had two experiences with this branch first with Jenny the manager, then the following day Meghan both were stellar in the service area. I feel this level of service is sadly missing in most banks, would highly recommend them. Long term customer.

• N

  Nicholas Gunderson
  1

  Got an unsolicited Phone call from the Scarborough Maine Key Branch. They got me to move my CDs to their Bank promising a particular interest rate, come to find out after the account was open a month the rate was not what was promised and not what was on my paperwork. They also charged me a monthly maintenance fee of $50 on the checking account they made me open to get the supposedly better CD rate! I am so mad about all the time that was wasted with these people. I had to go through the rigamarole of moving all my money back to my former bank and Key still would not refund the fees because they, "refunded too many customer's fees for the quarter and would get in trouble if they refunded anymore, but they are sorry" I will never deal with this bank again as long as I live

  Response from the owner

  Nicholas, I will need additional information on your post. Email us your contact phone number and zip code to [email protected] with any additional facts. ^KeyBank Customer Care

• T

  Tenlee Dipierro
  1

  You are not a person here, not a human being. You are a number. I will be leaving this bank and going to one that treats you like you matter. I started with this bank when it was Depositor's Trust almost 50 years ago. It is not the same and I'm done.

  Response from the owner

  Hi Tenlee, We're sorry to see you leave us after such a long relationship. Is there anything that can be done to protect our relationship? ^LH

• w

  wsparra
  5

  Friendly staff and solid customer service! Generally good experience. I had the teller, Josh, help me out and he was personable, knowledgable, and easy going

  Response from the owner

  Hi, thank you, for your branch employee experience feedback. Have a good day. ^JL

• 1

  1836 853
  1

  Awful customer service. Why does everyone in here seem so miserable every time I go in? Why are they always desperately trying to sell me something? Deposit rates are really low and lending rates are really high. No thanks Fee Bank!

  Response from the owner

  Hello: Thank you for taking the time to provide your feedback, it is appreciated. Is there anything you need assistance with? If so, please send an email to [email protected] including your contact info along with some details and we'll be in touch. ^KeyBank Customer Care