KeyBank Main St, Eastsound

KeyBank Reviews

• B

  Barbara M
  1

  I switched to Key Bank because they were local in Eastsound and was frustrated with US Bank. While everyone at this branch is really nice, I am very dissatisfied with Key Bank, their policies, their service and how their on-line checking works. Today, they called me because I deposited a $2,500 check in the local ATM. They are putting a 9-day hold on it because I "didn't have a lot of money in my account" and I had never deposited a check from this particular company before. Mind you, this was not a personal check, this was a check from a multi-million dollar corporation in Virginia. This is 2017 - in what world does it take 9-days for a bank to clear a check? The bank representative told me that if I had more money in my account they wouldn't have held the check. Oh sorry, its the end of the month and THAT'S WHY I DEPOSITED THE CHECK! She also told me if I had come inside to the window so they could "see me" and I could "explain" the check they wouldn't have put a hold on it. Sorry, but I have to EXPLAIN a check I'm depositing? The last time I went into a bank to deposit a check was, I don't know - maybe 1985? This is not the first time they've held my money for an inordinate amount of time. When I first opened the account, I couldn't use it for almost 2 weeks because of their policies regarding deposits. They offer automated teller and electronic deposits of checks - but don't use them or you won't see your money for over a week. They explained to me this is because of all the check fraud rampant today but you know what? I could have taken that same check, taken a picture of it and deposited it into US Bank using my i-Phone. I would have had $100 yesterday and the balance available TODAY. A brief word about their on-line checking - paying bills with it is a balancing act. You have to really watch the dates when they will withdraw the funds for the check vs the date they guarantee the check will arrive. Your money can be taken out over a week before the vendor even gets the check - never mind waiting until they cash it.

  Response from the owner

  We appreciate the feedback Barbara. I'll be happy to share this with the appropriate area for you. While we cannot remove any holds applied to accounts we certainly can understand your frustrations. If you have any questions about our hold polices or how to find the disclosures feel free to email us at [email protected]. Thank you. -KeyBank Customer Care

• K

  Kaylee Morby
  1

  I will never bank here again the tellers are awsome! But they are treated horbile by there head guy when you walk in you feel the cold energy! Its so sad that place has gone down hill... and the poor tellers you can see it in there faces there being abused in there work Environment..

  Response from the owner

  Hi Kaylee: Thanks for taking the time to provide your feedback, we do appreciate it and appreciate you being our client. I have forwarded this information to our Branch Experience Team for them to review. Let us know if there's anything you need assistance with, we're here to help. ^LH

• N

  Nicole C
  5

  Been banking here for years! Never a bad experience

  Response from the owner

  Nicole, thank you, for your 5-star Orcas Island branch experience feedback. Use the red key! ^JL