KeyBank Center St, Lewiston

KeyBank Reviews

• L

  Linda Hall
  5

  My experience with Keybank employees at the Lewiston, NY branch is an excellent one. I have been going for years and all the bank tellers are friendly, professional, and they know all their customers by name. I highly recommend this bank.

  Response from the owner

  Thank you, for your branch employee experience feedback, Linda. ^JL

• P

  P Learmann
  5

  I needed to find a notary on short notice. This bank not only let me know by phone they could do it (it was the day before the Christmas holiday), but someone cut their lunch break short so I wouldn't have to wait. I talked to two different tellers and they were both very knowledgeable and friendly. The notary that helped me named Kyle took extra care to make sure that my important documents were filled out correctly and was also very kind and courteous. He was helping me out but still made me feel like he appreciated me coming in. Very impressive service overall. Thanks so much!

• E

  Elijah Wilczek
  1

  horrible customer service, didn’t file my claim for my atm error i put 210 in and the machine counted it wrong so i pulled the money out and the machine jammed and didn’t give me any money back. I filed a claim and they cancelled it without letting me know weeks later and just had to refile it. Keybank has to be the worst bank i’ve ever used ever. super slow customer service. very rude employees

  Response from the owner

  Elijah, I’m sorry to hear of this experience, to have your concerns forwarded for review. Please email at [email protected] with #61092 including your full account name, a contact phone number, and zip code. Thank you. ^JL

• J

  Joey Paisan
  1

  Hello had problems receiving my debit card called customer service woman said I tracked it and it was delivered so I said I didn’t receive it what do I do she said well obviously you are gonna have to wait another 7 to ten days her exact words so I told her don’t bother ordering me a card I’m going to branch, I get to branch 4 people waiting while girls are looking at a Easter basket so I went to relations manager and he was rude and had no idea what to do but blame on post office, left him after I told him I’m pulling money out due to problems right off the bat and he tells me than close your account, great manager skills , when got to counter poor woman was confused so called over a supposed lead teller she tossed my license at me and said you’re done I asked for her name she refused to give it so when she walked away a nice teller told me sir her cards are over on counter I proceeded to her station grabbed a card and told here she has a bad attitude and I am going to call and complain she stated go right ahead it’s not going to do any good, her name is julie Fleming and looking at the reviews and social media I realized I wasn’t the first person she had a attitude with and her still being there she is right it probably won’t do any good so good luck to your bank, I won’t do business or my family and friends won’t either, something needs to be done with the relation manager and mrs Fleming, good luck key bank

  Response from the owner

  Good Afternoon Joey, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 59361. Our Escalation Team is happy to call you within 2 to 3 business days. We are here to help! Thank you.^CH

• S

  S Riggi
  1

  I made a mistake on an ATM deposit and after 3 days, this bank has been unable to fix it. Their response to the problem has been very lackadaisical and uncaring but they seem to have no problem reminding me I made the original mistake. Customer service is obviously not a priority here.

  Response from the owner

  Hello, That's frustrating for you and not the type of service we strive to provide. I have forwarded this information to our Branch Experience Team for them to review. If there's anything I can help with, please send an email to [email protected] including your contact info and I'll give you a call. ^KeyBank Customer Care