KeyBank Mohawk Blvd, Springfield

KeyBank Reviews

• U

  Uh Oh
  5

  I'm so glad I came back to KeyBank after all these years. The staff here are warm and caring. When I call the branch freaking out over something dumb they always talk me through it. Today I came in all stressed out because I left my debit card in the ATM and they kept it for me. I was having a TERRIBLE week and it was really cool that they didn't shred it. I just want to take a moment to give a shout out to this absolutely amazing branch. I'm not a person that has a lot of money (in fact it's quite the opposite) but I'm always treated with respect and kindness at this location. Thank you Springfield KeyBank.

  Response from the owner

  Hello, Thanks so much for taking the time to share your experience with us. We're happy to have you back. I'll be sure to pass this along to our branch partners. Have a great day!! ^LH

• S

  S Aurora
  5

  Excellent customer service! I am opening all my accounts here now. Way better than all the other banks. I should have switched sooner.

  Response from the owner

  S Aurora -Thank you for the wonderful kudos! We're happy to have you in the Keybank family! ^CS

• K

  Karon Baugh
  2

  I usually have good service here but the last visit I made my banker asked me for my password while helping me print stuff for the attorney I didn't give it too her but then left the office without logging off my account . I feel my security was taken advantage of this time. You would think they would know better.

  Response from the owner

  Hi Karon, I’m sorry to hear you have this experience, if you would like to share additional information on what happened? Please send your feedback to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• Z

  Zanda Alters
  5

  I opened my account here over 2 years ago and they provided such excellent customer service I only use this branch. NEVER a bad experience. Great crew

• E

  Eric
  5

  I have been banking there for around 5 years, great service, nice people.

  Response from the owner

  Thanks for the 5 star review, Eric! We're glad to have you on board and let us know if there is anything we can help you with. ^ JJ

• D

  Danny Ocean
  1

  Manager can be very condescending and rude. She spoke down to us and was not helpful, very unprofessional. Account closed.

  Response from the owner

  Hi Danny, This certainly isn't the type of review we like to see and I will forward this to our Branch Experience Team for review. Please let us know if you ever have any questions/issues, we're here to help. ^LH

• J

  Jen Love
  5

  Helpful & sincere folks. Very community minded. Thank you 🙏

  Response from the owner

  Good Morning Jen, I'm really sorry you've had this experience with us and thanks for providing your feedback, we do appreciate it. I do apologize for any incorrect info you were given and if you ever have any questions/concerns, feel free to let us know, we're happy to help where we can. ^LH

• S

  Sherron Swenson
  5

  STAFF IS VERY HELPFUL AND FRIENDLY ☺️

  Response from the owner

  Hi Sherron - Thank you so much for the glowing review! Happy holidays! ^SH

• D

  DeBarre LLC
  5

  Beautiful people who try to help and resolve any issue. I have been a long standing customer and they treat me like a friend. With my limited banking experience, they make the time to help and understand.

  Response from the owner

  Hello, thank you so much for sharing your experience with us, we really appreciate it. I'll be sure to pass this along to the branch. Hope you have a great weekend!! ^LH