KeyBank Bellevue Way, Bellevue

KeyBank Reviews

• G

  Gage Wright
  5

  I've been frequenting this Keybank for nearly 5 years. I haven't had any serious issues and the tellers are polite and respectful. I'm always thankful to be able to go to this Keybank and they've always treated me well. Thanks

• D

  Dakota Nielsen
  1

  Aweful service, every time I come. As we speak, I'm siting at the drive through, and have been waiting for 30 minutes behind the car in front of me. And not like a "I'm angry it's taking so long, this 5 minutes feels like 30" kind of 30 minutes, but thirty minutes as in "I got here at 4:07, and it's 4:40" now. Still haven't been helped. I hope they know that the longer it takes them, the more time I'm going to be able to spend on this review. The only reason I use this bank is because my company requires it. Last week I pulled up to the drive through. The light above said "open". So I pulled up, and put my deposit in the tube. 15 minutes later someone comes on the speaker and says "Sorry, but we're closed." Maybe turn off the open sign then? Or at least don't wait 15 minutes before you tell me you're closed. The time before that, the drive through was closed entirely. Which wouldn't be bad, except there is no parking. Ever. Anywhere. And if you do by chance make it in to the parking lot, you're going to get stuck behind and between cars. I really hope I can switch banks. Quickly.

• A

  Angela Balducci
  1

  I just waited 15 minutes in the drive through for a simple deposit! The account number was given and everything. It should of taken 2 minutes! I had to leave without my receipt as I was late for a Dr. appointment. Get it together tellers!

  Response from the owner

  Hi Angela: Thank you for taking the time to provide your feedback, we do appreciate it. I have forwarded this information to the appropriate area for review. Let us know if you have any other questions or concerns. ^KeyBank Customer Care

• K

  Kiki Cali
  1

  Sadly, I am adding to the other poor ratings. I want to be clear, my rating is solely for the Bellevue Way Key Bank. I've had an account with Key Bank for over 20-years and have never experienced a discourteous associate/teller until I visited this branch ... that said, I will not let this isolated experience change how I feel about Key Bank, I love Key Bank! Just NOT the Bellevue Way Branch. The GOOD news, I can choose to avoid this branch in the future!

  Response from the owner

  Hi Kiki: I’d love to hear any feedback on how we can improve. If you don’t mind please email [email protected] any suggestions you may have. Feel free to add your full name along with your phone number. Thank you. -KeyBank Customer Care

• S

  Sherwin Nz
  5

  I was there today and Negar helped my dad to open his savings account. She was so patient and helpful. Thanks Negar for being such a great person.

  Response from the owner

  Hi Sherwin, Thanks so much for the 5* rating and review, we really appreciate it. Have a great day!! ^LH

• T

  The Adventures of Agent Grandpa Freak Nasty Baines
  1

  I use Internet banking so I signed over a check to my step son to deposit in his account. He came back and told me they wouldn't do it unless I came down there with my ID. So we drove all the way down there and the Spanish punk manager says its there policy not to except third party checks. I said look man show me your policy of course he couldn't come up with it. I told him look deposit it put a hold on it for 2 weeks o don't need the cash he still refused I'm pretty sure it was because we are minorities. Lying ass trash bank take your business elsewhere or use Internet banking.

  Response from the owner

  Hi James: I'm sorry you had a bad experience at the branch. Is there anything I can do to help? If so, please send an email to [email protected] including your phone # so I can give you a call. ^KeyBank Customer Care

• C

  Carlton Smith
  5

  Great experience and convenient location. I worked with a couple of the staff and they were friendly and courteous. Negar was especially helpful.

  Response from the owner

  Hi Carlton- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• B

  Brian Huie
  1

  I only give this Bellevue Key Bank's location at Bellevue Way a 1 star, not the entire organization. I've been a KeyBank customer of Seattle for 4 years now and a USAA bank customer for 12 years. As some of you know, USAA is for military or vets only and does not have any actual location. So that's why I bank with Key Bank as a secondary bank. My office is in DT Bellevue near the Bellevue Way Key Bank branch and I live next to the DT Seattle branch where I do most of my Key Bank banking. The seattle branch is amazing and so are the other branches I've used once or twice between Portland and Bellingham for various reasons throughout the years. Bellevue Way branch on the other hand is the organization's bad apple and has been for some time. I've used the Bellevue way branch three times now and all three times have been absolutely horrible. I figured the first bad experience may had been because the bank teller had a bad day. The second, I gave another benefit of a doubt. Two days ago I made my third and last visit to this branch. This branch needs to go through some customer service training.

• L

  LYNN drazich
  2

  Bank employee made an unautborised transfer. Took 4 months to get info, checks and credit card for our line of credit. Banker put us into a checking acct without asking enough questions for it to be the right fit. ☹

  Response from the owner

  Hello Lynn! Do you need any assistance? Please send us a private message with your phone number to [email protected] to get in touch. We would be happy to call and look into what happened for you. Thank you!^KeyBank Customer Care

• S

  Sarah Marsh
  1

  Absolutely not helpful. Stopped by because I was having problems accessing my account. They said I would have to call customer service. So I call customer service and they say I have to go to a branch. Wish the employees would take initiative to solve the problem quickly and not have the customer do all the work.

  Response from the owner

  Sarah, We appreciate the feedback, if you're still having issues please email us at [email protected] and provide details and include your phone number. I’d be happy to help you! ^KeyBank Customer Care