KeyBank Center St, Ludlow

KeyBank Reviews

• R

  Rosa Leroux
  1

  Applied for a car loan, took a week to finalize to find out at closing they will not give me the check for the dealer it has to be mailed, thought it was going to the dealer to find out they are mailing it to me. WHY! Check is payable to the dealer ! Fed Ex three days later I am still waiting to get this check, can't pick up my truck and not able to pick up my FedEx package where it is held ,do you Key bank making restrictions on package. Never have I ever experienced such poor customer service from a bank. They are not about customer service and hide things from you. Ludlow key bank is the worse ! DO NOT APPLY FOR ANY LOAN , you will regret it!

• M

  Matthew D
  5

  Good experience. Friendly staff. Kind of taken aback by all of the negative publicity for this particular branch. And for everyone bellyaching about getting screwed over with overdraft fees: Simple solution is to not overdraft. You knew the terms and conditions when you signed on the dotted line. That's not the banks fault!

  Response from the owner

  Thanks for the great review, Matthew! We're happy to see you're enjoying this KeyBank location. Let us know if there is ever anything we can help out with! ^ JJ

• M

  MSTRKRFT
  1

  This bank has an internal issue, they will honor any debit prior to any deposit. They know this and limit how many reversals you can get in a year. Let's say you deposit money into the system 20 mins after you go one dollar over into the negative. You immediately make a deposit with a stellar using cash. They will give you an overdraft fee even though you have to close of business that day. You will be charged and you deposit will be affected accordingly. They will not overturn or limit you total reversals. Great way to do banking. They know this but refuse to fix the system, you call to get it fixed and the upper levels of management only know this and will not train lower levels. Key bank don't bother responding, the ship has sailed on changing my opinon.

  Response from the owner

  Hi there, we offer a bunch of great products that will assist you with avoiding overdrafts. Overdraft protection will advance funds from an account to your checking. There is an advance charge, but with some accounts you can even proactively transfer funds when your balance gets low. We'd love the opportunity to review your account with you and discuss your options for avoiding overdrafts moving forward. Please email your contact information and full name to [email protected] for assistance. ^PG

• D

  Dave Leveille
  5

  Jim was very helpful in opening my new accounts. He delt with my stupidity. He helped me through the process and calmed me down. So far so good.🙂

  Response from the owner

  Hi Dave! Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing weekend! ^KC

• S

  Sara Filion
  1

  STOLE $200, from a poor disabled person PREDATORY BANKING not worth the $300 they offer to sign up. Unbelievable bad customer service, unbelievable overdraft charges that you don't consent to will be stolen from you. Don't bother signing up because you may get $300 but they will steal far more from you. A scam, predatory banking

• S

  Sable Brown
  1

  I had to give 1 star just to write a review. The branch in ludlow the worst and the customer service is horrible. I do NOT bank here i used the atm that is attached to the branch and this atm is always broken or need service . This time i used the atm and it took my card all together and there was nothing anyone could do and it was the night before the big storm here in mass. I could not prepare myself for the storm thanks to KEY BANK

  Response from the owner

  Sable-We appreciate the feedback and will check into getting our ATM machine serviced. Unfortunately if a card is captured to a non-client we cannot return for security reasons. Please let us know if you have any further questions/concerns. -KeyBank Customer Care

• C

  Chad Farnham
  5

  Excellent experience with branch manager, Carla Banas. While I was there, I noticed a local “business of the month” table, for Wilbraham Flowers , very nice feature to support local businesses.

  Response from the owner

  Chad, thank you, for your Ludlow branch employee experience feedback! Use the red key! ^JL

• C

  Chris Marcil
  1

  Awful experience, opened a home equity line and have had noting but problems, incorrect information was entered which caused a 4 week hold on my account, then after when it was open and ready went to make a payment and the account doesn’t exist to the recipient. Stay away

  Response from the owner

  Christopher, I’m sorry to hear you had this experience, if you would like to share any additional information. Please send your feedback to us at [email protected] including your full name with a contact phone number and zip code. Thank you. ^JL

• B

  Baddie Autumn
  1

  Every-time I order online I have a problem, and for some reason orders and payments will go through but then get cancelled randomly by them when I have enough money in my account, and they don’t even email or call.

  Response from the owner

  Hi Baddie - we'd be happy to look into what's going on. Send us an email to [email protected] with more information including your name, phone number and case #34510. ^ JJ

• V

  Vance Dion
  1

  No one gets back to u on bogus fees they charged me 57.00 for balance inquiry which I don't do and they charge u over draft fees on overdrafts

  Response from the owner

  Hey Vance, I would be happy to look into this for you. We definitely don't want you to feel like no one is getting back to you. Private message us more information and your phone number, we'll give you a call to discuss. ^ JK