KeyBank E Main St, Reynoldsburg

KeyBank Reviews

• K

  Karla Bellmer
  4

  I went to this branch 2/20/21 - my cashier was very friendly and helpful.

  Response from the owner

  Hi Karla! Thank you for the glowing review! We're always here to help if you need us. Have a great weekend! ^SH

• X

  Xsha
  1

  The branch on 6961 E Main Street has been a nightmare so far for me since I am KeyBank customer for last 15 years,the strange thing is they claim they do not accepted valid passport for name change, the black worker on the left counter with arogent attitude and ignore me when I explained to her and Branch Manager Jone E Maciag did not know what is the most dependable documentation for name change , so my name is not changed in my account, just recently I have my mortgage company and my work place name changed with same documents but only KeyBank refuses me, my question is what is the most dependent documents for name change, if not the valid passport, than what? This branch deserve negative star if I can for their attitude and ignorance towards their customer.I do not recommend anyone to bank with this KeyBank branch.

  Response from the owner

  Hello Sue, thank you for your feedback. We would like to look into what happened for you and make sure your questions are answered. Please email your full name, billing ZIP code and phone number to [email protected] Please reference case # 37450. Our Escalation Team will call within 1 to 2 business days to gather the necessary details. Thank you!^CH

• C

  Carlo King
  5

  Very friendly & respectable. Gave me a chance with hassle free banking when others wouldn't!

  Response from the owner

  S. J'vion King -Thank you for the 5-star review. We appreciate you stopping by. Let us know if you need anything. Have a wonderful day! ^CS

• M

  Molly Carpenter
  1

  About 25% of the time that I try to use the ATM at this location, it is out of service. I just love having to make multiple trips or else waste my time driving to another branch to find one that works. Get your act together or I'm closing my account.

  Response from the owner

  Hi Molly, we understand having our ATM available for you is an important part of your banking relationship. Will be sure to review this feedback with our branch and are truly sorry for any inconvenience.^PG

• j

  jason williams
  5

  Super friendly staff. Have always been very pleased with the service at this location.

• c

  christine busse
  5

  A nice place to do ur banking.

• D

  Don Wimms
  1

  I had already had about enough of this bank when I got there.Today I had the displeasure of meeting Leonaqu she left me standing there for 10 minutes as she talked with her co-worker. After 10 minutes she came back didnt count the cash to me and threw it at me and walked away .Where do they do this at .Ive been a customer for over 12 years goodbye keybank.

  Response from the owner

  Hi Don, This certainly isn't the type of experience we want our clients to have. Thanks for taking the time to provide this feedback, I'll forward this to our Branch Experience Team. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• J

  Jessica Howard
  1

  wish i could give zero stars. these people told me i could not close one of my accts down until the mobile deposit that was put in cleared the next day. i woke up to a negative 120.00 balance in my one acct. and closed. after i was told he couldnt close it. Now the mobile deposit has disappeared and cant be found. Thanks to key bank again theyve lost more of my money! and i keep getting the run around.

  Response from the owner

  Jessica-I'd like to gather some details about your issue. Please email us at [email protected] and include your full name and a phone number. Thank you -KeyBank Customer Care